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Microsoft Gaming Services causing freezes in other games with xvd drivers

Anonymous
2022-02-26T14:46:40+00:00

Hello,

This issue mainly causes problems for From Software games (Dark Souls III and more recently Elden Ring).

On these games, every time the list of devices on the device manager is updated, the game stops accepting inputs for a few seconds (probably to check for new controllers or whatever).

It normally wouldn't be that big of a problem, if it wasn't for the Microsoft Xbox Gaming App and the tons of Xvd drives that gets added and forcibly removed every few minutes from this list ...

I don't understand why, even without having the Xbox app open or any game that is installed on this app, Microsoft has to add and remove these virtual drives every few minutes !

Btw each of these event causes a log in the Admin event logfile 'Disk ## has been surprise removed' (where ## is a number between 2 and 4 usually).

Is there anything I can do to make this stop beside stopping my subscription to the game pass and uninstalling anything xbox related on my computer ?

Windows for home | Windows 10 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2022-03-07T00:04:59+00:00

    I also have this issue. Playing Elden Ring, Cyberpunk 2077, or other non-Xbox games I'll frequently encounter "double hitches"--a 1-2 second freeze followed by 1-2 seconds of accelerated gameplay followed by another 1-2 second freeze--that coincide with "Disk n was surprise removed" events in the Event Viewer.

    I've spent a lot of time troubleshooting it and found that I can workaround the problem for non-Xbox games (e.g. Steam games) by doing these steps. BUT, this workaround causes Xbox games to become unlaunchable. Do these steps at your own risk.

    1. In Device Manager, enable "Show hidden devices".
    2. Find the XVDD SCSI Miniport device under the 'Storage Controllers' group
    3. Disable the XVDD SCSI Miniport device.
    4. Restart the PC.

    To restore Xbox games to working order, you'll need to re-enable the XVDD SCSI Miniport device, which isn't as easy. Follow these steps:

    1. In Device Manager, enable "Show hidden devices".
    2. Find the XVDD SCSI Miniport device under the 'Storage Controllers' group. Observe that if you right-click it, there is no "Enable" command listed.
    3. Keeping Device Manager open, start the Microsoft Store application, then try to browse to the XBox app. Observe that a page showing the Xbox app starts to load, but seems to load indefinitely.
    4. Now quickly return to Device Manager and wait for the XVDD SCSI Miniport device's icon to become enabled. When this occurs, right-click it and choose "Enable this device". (Note that enabling the device will not reinstate Xbox game functionality until you restart.)
    5. Restart the PC.

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  2. Anonymous
    2022-03-01T13:18:18+00:00

    Had the same issue. Best solution I have found so far is to delete all the xbox stuff and put it on a seperate local user to keep all that garbage from running while using other apps. I was unable to figure out what to disable, as disabling all xbox services did not halt the authentication(?) process from mounting and crashing xvd devices, and gamingservices is forbidden from being disabled.

    Xbox is more malware than professional software.

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  3. Anonymous
    2022-10-01T01:25:36+00:00

    Just to say that I am in the same boat, games stutter 2 times after a minute or two, and everytime it's a virtual drive created from Gamepass services thats been disconnected.

    We pay for this service ! This is unacceptable. If Microsoft is not going to resolve this, bye bye Gamepass.

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  4. Anonymous
    2022-07-25T12:21:15+00:00

    Hello. To whom it may concern,

    I also recently noticed these hitches/stutters when the MS Gaming Services decides to enable, disable, or remove any (hidden) Xvd disk drives while playing non-Xbox games.

    I can also confirm that @Object01-[xboxvenue] workaround worked fine from my end.

    So, as of today, this bug is still not fixed. Please, scale to issue up to the proper Microsoft/Xbox QA/developer team for further investigation. This weird Microsoft-Xbox-based behavior needs an official fix as soon as possible.

    Best regards,

    Rodrigo

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  5. Anonymous
    2022-05-12T01:35:19+00:00

    I uninstalled all xbox software, without a way to uninstall gaming services we are dead in the water and are unable to play on windows (Thanks Microshaft). Any ideas would be helpful.

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