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"Your device ran into a problem and needs to restart..."

Anonymous
2022-03-19T16:21:16+00:00

I logged into my work laptop this morning and was surprised to find that it was restarting. As soon as I got to my desktop, I attempted to open the browser and got this error.

I manually restarted it. The second time, I got to the desktop and tried to open up my files. I immediately reverted back to this error.

The error indicates the computer will restart on its own but it's been holding at 100% complete for quite some time. I don't really plan to bother with a manual restart since that didn't work before.

Any thoughts?

Windows for home | Windows 11 | Performance and system failures

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  1. DaveM121 871.3K Reputation points Independent Advisor
    2022-03-19T16:59:51+00:00

    Hi Cmsmith4252

    I am Dave, I will help you with this.

    You must force a restart if that is stuck on 100% for a long time.

    Then start your PC, just as Windows attempts to load (spinning dots), press and hold Power Button for 5 - 10 seconds to perform a Hard Shut Down

    Do this twice

    On the third start Windows will boot into the Recovery Environment and from there you can access System Repair, Safe Mode, Command Prompt... etc.

    Please try each option one at a time, then see of Windows will boot correctly.

    Go to Troubleshoot - Advanced Option - Startup Repair

    See if Windows startup can repair itself

    Go to Troubleshoot - Advanced Option - System Restore

    Check to see if you have a restore point you can go back to

    8 people found this answer helpful.
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  2. Anonymous
    2022-06-05T18:22:55+00:00

    I have an idea on how to get the files off, simply take out the hard drive of the device that is having this error and find a hard drive to USB connector then you can simply connect the old HD to a different device and be able to access the files, note if this fails then there is no other way to recover the files, as this connecting straight to the HD and letting you access it as if it was a USB flash drive.

    4 people found this answer helpful.
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  3. Anonymous
    2022-03-19T21:24:45+00:00

    Hi Dave,

    I did the first one so far and ran through system repair. It helped a bit. When I saw that it was actually loading my Teams and such, I decided to go ahead and leave it for an hour or so then come back. It lasted long enough for me to change my desktop background and get into my email. However, very shortly after that, it happened again.

    Now attempting the second fix you suggested.

    3 people found this answer helpful.
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  4. Anonymous
    2022-06-05T17:22:41+00:00

    Same Problem.

    Starting the machine from a bootable USB stick also results in a blue screen.

    2 people found this answer helpful.
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  5. Anonymous
    2022-03-19T22:10:23+00:00

    Just following up. The last couple of times, it's just gone into "Attempting repairs" and I can't seem to find the recovery environment. I also get to be on my desktop for significantly less time. I've grabbed my external hard drive so that, if I can manage to stay on the desktop for any length of time, I can try to copy over my work files as quickly as possible.

    2 people found this answer helpful.
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