Wireless mouse wheel not scrolling...

Followed every step, didn't have any impact. And I'm not being given the option to "roll back" the mouse drivers.

Again, wired mouse is working fine, wireless ones not at all.

So much for your ideas. Got any more of them?

Buzz Bruggeman ..

Hi BuzzBruggeman -

I'm Jerico T., I understand that you're having some issues right now and I'd be more than happy to help you today.

Please try to perform the methods below.

Method 1: Update Driver

1. Open run box by pressing Windows Key + R and type devmgmt.msc then hit enter
2. Locate and expand Mice and other pointing devices
3. Right-click HID-compliant mouse and select Update driver
4. Select Search automatically for drivers
5. Wait for the process to complete, once completed, restart your computer and check if it resolves your issue.

Method 2: Roll-back driver

1. Open run box by pressing Windows Key + R and type devmgmt.msc then hit enter
2. Locate and expand Mice and other pointing devices
3. Right-click HID-compliant mouse and select Update driver
4. Select Browse my computer for drivers
5. Select Let me pick from a list of available drivers on my computer
6. Select any older driver from the list and click next
7. Wait for the process to complete, once completed, restart your computer and check if it resolves your issue.

Hope this help. Have a good day.

Thank you,

Jerico T.

Hi BuzzBruggeman -

Thank you for your response. I see, if that's the case, let's manually uninstall temporarily the update that you suspected cause the issue.

1. Open settings by pressing Windows Key + I
2. Click Update and Security
3. Click View update history.
4. On the upper left portion click Uninstall Updates
5. Right-click on the latest windows update and select uninstall.
6. Restart your computer and check if the issue is fixed.

Regards,

Jerico T.

And FWIW, the wireless failure is on two different "mice", not just a particular device.

See the build number, etc for Win10/Windows 10...