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Windows 11 Touchpad Not working even after factory resetting

Anonymous
2022-01-01T00:04:14+00:00

On a Lenovo Ideapad 5i pro I recently purchased for my sister, the touchpad randomly stopped working a week later and does not show up. I’ve checked and it’s a code 10 on the I2C HID device. I’ve done everything it said online to do to try in fix it, solutions including deleting the device and resetting or trying to reset the Bios. None of it worked and I just decided to factory reset it in hopes that it would hopefully work again and it would just be like nothing ever happened… and yet it did work and the touchpad still doesn’t work. People also said download new drivers for it and there no available drivers for the touchpad on windows 11. It is very frustrating and it feels as if I got scammed because there feels as if there is no way to fix it.

Windows for home | Windows 11 | Performance and system failures

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  1. Anonymous
    2022-02-03T23:26:46+00:00

    I had the same issue on a Lenovo Legion I5 10th gen. Tried all the suggestions online and nothing worked. Updated Bios, reinstalled drivers, turned touchpad on and off in windows settings and changing the touchpad setting in Lenovo Vantage - nothing seemed to work and so I gave up and assumed it was a Windows 11 or hardware fault and I just had to use a mouse.

    Eventually I happened to look at the logos on the function keys and noticed one looked like a trackpad with a diagonal line through it which was on the F10 key on my laptop.

    I tried holding down Fn and pressing F10 and immediately the touchpad began working again!!!

    My cat sometimes walked on the keyboard and must have turned off the trackpad, doh!

    Hope someone finds this of use.

    Regards,

    Gibberfish

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  2. Anonymous
    2022-01-01T19:21:29+00:00

    I’ve tried that and It doesn’t work in the Bios menu but a usb does work on window and the bios. I’m hoping it’s not broken. If you don’t mind me asking, I got a two year warranty but if I want to use it will I need the original package or no. I no longer have to e package but I clearly payed for a 2 year warranty when I purchased the computer.

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  3. Anonymous
    2022-01-01T14:37:00+00:00

    Good Day Saul_G,

    I appreciate your time getting back to this thread, please proceed with these steps.

    -Go to Device Manager

    -Expand the Human Interface Device or Mice and other pointing device

    -Look for HID Touchpad driver that was installed

    -Right click and Uninstall

    Once uninstalled, go to this link below and download and install the driver.

    https://download.lenovo.com/consumer/mobiles/qs...

    Once downloaded and installed restart and check.

    Have a wonderful day ahead and stay safe.

    Sincerely,

    Carlo T.

    Standard Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

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  4. Anonymous
    2022-01-01T09:02:47+00:00

    The model is the Lenovo Ideapad 5i Pro 16 inch. I’ve already tried doing that method you’d said about”browsing my computer for drive”… nothing shows up and there’s no drives available on the computer. I already tried looking for downloadable drives but it doesn’t show any for this model. If you could find one I’d appreciate it but I’m scared it won’t fix the problem.

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  5. Anonymous
    2022-01-01T03:51:49+00:00

    Good Day Saul_G,

    My name is Carlo, I am also using Windows 11 pc and community member like you.Let us work together to sort this out.

    Here's the steps you can try.

    -Go to Device Manager

    -Expand the Human Interface Device or Mice and other pointing device

    -Look for HID Touchpad driver that was installed

    -Right click and Update

    -Look for "Browse my computer for driver

    -Let me pick drivers available drivers

    -Choose an old driver and use it.

    Restart your computer and check.

    If issue persist, let's download the updated driver

    What is the exact model of your Lenovo computer?

    To check the system model proceed with these steps.

    -Press Windows key + R

    -Type msinfo32 and hit enter.

    -Look for the System Model and post it here

    Have a wonderful day ahead and stay safe.

    Sincerely,

    Carlo T.

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