Hi AvrilNeil,
Welcome to Microsoft Community.
It sounds like you failed to search by your wordplays crossword solver. Sorry to hear this. Here are solutions you can apply.
- Check if your system is under a good network connection. And you can try to switch your connection to a mobile hotspot or another broadband network and then check the effect.
- What browser are you using to run this tool? Try to repair the browser by the steps in this link | Repair apps and programs in Windows (microsoft.com).
- If the problem is still there, it will be necessary to contact the manufacturer of the crossword solver where a more in-depth investigation can be done there so that you can get a more satisfactory explanation and solution to this problem.
Feel free to post back if you need further assistance.
Best Regards,
Lynn Sun | Microsoft Community Support Specialist
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