Bluetooth mouse paired but not connected.

Good Day Mo-Ibrahim,

My name is Carlo, I am also using Windows 11 pc and community member like you. Let us work together to sort this out.

Here are the steps you can try.

-Go to Settings

-Click System

-Click Troubleshoot then “additional troubleshooter

-Look for Bluetooth , click it and run the troubleshooter.

Once done proceed with these steps.

-Press Windows Key + R

-Type Services.msc and hit enter

-Look for "Bluetooth Support Service"

-Set it to start then Automatic.

-Go to Device Manager

-Expand the Bluetooth

-Look for Bluetooth driver that was installed

-Right click and Update

-Look for "Browse my computer for driver

-Let me pick drivers available drivers

-Choose an old driver and use it.

Restart your device, then check the Bluetooth, pair your mouse.

if issue persist, let's download and install the Bluetooth driver

What is the exact model of your computer for me to check.

To check the system model proceed with these steps.

-Press Windows key + R

-Type msinfo32 and hit enter.

-Look for the System Model and manufacturer and post it here.

I hope the information above helps. Please let me know how it goes.

Have a wonderful day ahead and stay safe.

Sincerely,

Carlo T.

Hey Carlo.

I hope I'm not wasting your time. you are giving a great help.

I tried other mouses and only mouses with Bluetooth higher than version 3.0 works. unfortunately my mouse is version 3.

my laptop comes with Intel® Wi-Fi 6 AX201 (2x2) and Bluetooth® 5 combo.

Is there any thing I can do?

Thanks for your time Carlo.

I still have the same problem. I'm sure my mouse works on other devices without any problems also my laptop Bluetooth works fine.

my mouse comes with Bluetooth 3.0 and laptop with a higher version. could that be the problem?

Good Day Mo-Ibrahim,

I appreciate your time getting back to this thread, when did you try to connect the mouse in other computer? can you please try to confirm now it the Bluetooth mouse works with a different computer right now. If it works proceed with the steps below.

-Go to Device Manager

-Expand the Bluetooth

-Look for Bluetooth driver that was installed

-Right click and Uninstall

Once uninstalled go to this link and download and install the driver.

https://support.hp.com/us-en/drivers/laptops

On the page click Let HP detect your product.

Once downloaded and installed restart your computer and pair the mouse.

, If the issue persists, perform Repair Upgrade, it will repair and replace any corrupted system files.

Step 1: Download Media Creation Tool from Microsoft.

https://www.microsoft.com/en-us/software-downlo...

Click “Download Tool Now”

Step 2: Run MediaCreationTool.exe.

Step 3: Choose "Upgrade this PC now".

Step 4: Select "Keep personal files and apps".

Step 5: Let it install

Restart once done and check.

I hope the information above helps. Please let me know how it goes.

Have a wonderful day ahead and stay safe.

Sincerely,

Carlo T.

I tried the steps above still have the same problem. I also updated Bluetooth driver with the official driver from HP.

I have a Victus by HP Laptop 16-d0023dx