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(***Solved***) Can't upgrade to Windows 11 because of Kaspersky Endpoint Security (Even uninstall Kaspersky)

Anonymous
2022-01-29T05:34:21+00:00

I have a ThinkPad laptop and when I install windows 11 through windows update, it shows a message about app need to attention (Kaspersky need to update). However I download the new version from Kaspersky website and installed, but the windows 11 installation still cannot continue (refresh but still cannot pass app need attention). I uninstall Kaspersky and reboot laptop and try upgrade windows 11 again, but this app need attention of Kaspersky still exists. Could you please help to advice how to bypass this app need attention of Kaspersky? Thanks!

Windows for home | Windows 11 | Install and upgrade

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  1. Anonymous
    2022-02-16T04:14:39+00:00

    I successfully upgrade to window 11 by doing the following steps:

    1. re-install Kaspersky Endpoint Security for Windows
    2. run Kaspersky removal tool and uninstall Kaspersky
    3. reboot Laptop
    4. delete the Kaspersky folder in program files/ program files(X86)
    5. open regedit and delete Kaspersky related key in HKEY_CURRENT_USER\Software and HKEY_LOCAL_MACHINE\SOFTWARE
    6. Restore and repair system files. Select the Start  button, then in the search box on the taskbar, type command prompt. Choose Command Prompt from the list of results. In the window that pops up, type DISM.exe /Online /Cleanup-image /Restorehealth and press the Enter key. (Learn to repair a Windows image) 
    7. reboot laptop
    8. run windows update and it is successfully upgrade to window 11.

    Thanks!

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  2. _AW_ 67,216 Reputation points Volunteer Moderator
    2022-01-29T05:48:53+00:00

    Hi, try running the Kaspersky removal tool.

    https://support.kaspersky.com/common/uninstall/1464#block2

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