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my acer laptop stuck on endless loop boot

Anonymous
2022-03-31T16:14:19+00:00

my sister gave me her acer laptop and I wnated to delete everything so it would be all brand new for me while the laptop was on restart 49% I turned it off and when I turned it back on it gave to options but they are the same (windows 10) I kept clicking them but nothing happened then suddenly the laptop turned off then on automatically and now it's giving me this black screen with a little (-) like that on top then it would stop and do that agaian and again and again.

PLEASE HELP I DONT KNOW WHAT TO DO!!!!!

Windows for home | Windows 10 | Performance and system failures

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  1. DaveM121 891.9K Reputation points Independent Advisor
    2022-03-31T16:58:52+00:00

    Hi Mariam,

    When you start your laptop, do you see the manufacturers logo screen, and if you do, what happens then?

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  2. Anonymous
    2022-03-31T16:57:46+00:00

    thank you for the suggestion but it doesn't even reach the spinning dots part it just gives me that black screen with - on top and then shuts off then repeats again

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  3. DaveM121 891.9K Reputation points Independent Advisor
    2022-03-31T17:12:28+00:00

    Hi Mariam,

    If you cannot access the Recovery Environment, then you will need to create a bootable Windows 10 USB on another working PC and boot your PC from that, then rather than installing Windows 10, select ‘Repair this Computer’ that will give you access to the Recovery Environment from there

    Click this link:

    https://www.microsoft.com/en-us/software-downlo...

    to download the Media Creation Tool (Click on Download Tool Now), with that you can download the latest Windows 10 ISO (Select Create Installation Media for Another PC), you can create a bootable USB flash drive (min 8GB) using that tool

    Then, Boot your PC from the Installation Media you just created (change Boot Order in your BIOS)

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  4. Anonymous
    2022-03-31T17:04:49+00:00

    unfortunately no all I see is the black screen

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  5. DaveM121 891.9K Reputation points Independent Advisor
    2022-03-31T16:47:04+00:00

    Hi Mariam,

    I am Dave, I will help you with this.

    The best option would be to start a new Windows reset, that should result in a stable system and would delete everything to make that laptop yours.

    Start your PC, just as Windows attempts to load (spinning dots), press and hold Power Button for 5 - 10 seconds to perform a Hard Shut Down

    Do this twice

    On the third start Windows will boot into the Recovery Environment and from there you can access System Repair, Safe Mode, Command Prompt... etc.

    Go to Troubleshoot - Advanced Options - Reset this PC

    Choose to keep nothing

    Then start the Reset

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