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Files have a brown box on their icon and dont open in Windows 11

Anonymous
2022-02-12T17:29:29+00:00

What is going on here? There is no information anywhere so it obviously isnt a problem for everyone.

Most of my files stored on Dropbox now have a small brown file box icon on the lower left corner of the main icon for all MS Office files. They open perfectly well on the phone and a laptop running Windows 10 but not on my laptop running Windows 11.

I get an error message saying the program cant open it because the file is unsupported or may be corrupt.

Why the **** do they release an OS that doesn't work with their own programs??

Please help,

Thanks

Windows for home | Windows 11 | Files, folders, and storage

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  1. Anonymous
    2022-03-29T16:13:29+00:00

    It is not a Drop Box issue for me as I dont use Drop Box, however it does appear to be a syncing issue with one drive and either Windows 11 and/or the Microsoft Office version ( full ownership vs 365) - I continue to be amazed that no one from Microsoft has commented or inquired or anything. Dumbfounding.

    10+ people found this answer helpful.
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  2. Anonymous
    2022-02-22T09:10:11+00:00

    I am pretty sure this is an error that occurs when a files archive attributes become corrupted.

    I found that deleting the files then restoring them from the recycle bin resolved the problem.

    Alternatively should be able to alter the files attributes through the command line or graphically through windows explorer by selecting the file, right click/properties/advanced attributes and toggle the "File is ready for archiving".

    Hope that helps.

    7 people found this answer helpful.
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  3. Anonymous
    2022-03-09T02:57:03+00:00

    How do I delete the ICON then? Thanks for your help!

    6 people found this answer helpful.
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  4. Anonymous
    2022-03-26T23:12:01+00:00

    Can you clarify what you mean when you say that DropBox wasn't running? How did you start it up?

    5 people found this answer helpful.
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  5. Diane Poremsky MVP 17,331 Reputation points MVP Volunteer Moderator
    2022-03-09T04:04:12+00:00

    Change the sync settings so the files download - or tolerate the ugly thing. :(

    5 people found this answer helpful.
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