First of all, make sure that the device is running at the USB 3.0 speed, you can use the software on the link below to do it, just open it and it will show all your USB devices and their speeds. The device should have S next to it, if it shows F or H, it is running at lower speeds. (see example below)
https://www.uwe-sieber.de/files/UsbTreeView_x64...
Standard Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.
