Red, Green and Blue dots running all over my monitor and screen glitching sometimes, help please!

Good Day Francis,

My name is Carlo, I am also using Windows 11 pc and community member like you. Let us work together to sort this out.

Here's the steps you can try.

-Click Start, type Task Manager and open it

-Click on Processes Tab

-Look for Windows Explorer

-Right click and hit Restart.

-Go to Device Manager

-Expand the Display Adapters

-Look for Display driver that was installed

-Right click and Update

-Look for "Browse my computer for driver

-Let me pick drivers available drivers

-Choose an old driver and use it.

Restart and observe the display.

If issue persist, let's download the updated driver

What is the exact model of your computer?

To check the system model proceed with these steps.

-Press Windows key + R

-Type msinfo32 and hit enter.

-Look for the System Model and manufacturer and post it here.

I hope the information above helps. Please let me know how it goes.

Have a wonderful day ahead and stay safe.

Sincerely,

Carlo T.

PS : No matter where I am on my computer, restarting, shutting off it always shows them, it only doesn't show when it's turned off

That's most likely a hardware failure. If you can connect an external monitor and see if the same problem occurs, it will help narrow it down to determine if it's in the laptop screen or the video chip.

Also, if you can boot to the BIOS or select boot device or other non Windows screen it will help confirm whether it in fact hardware.

I'm not sure what happened now, I turned off the laptop for the night and turned it on today and it was gone, 20 minutes after I got a blue screen saying there was a critical error and it restarted my laptop, now the dots don't show up and everything looks fine. I don't know what happened and if something is at risk now.

Good Day Francis,

I appreciate your time getting back to this thread, feel free to try those steps.

If issue persists proceed with the steps below.

-Go to Device Manager

-Expand the Display Adapters

-Look for Display driver that was installed

-Right click and Uninstall

Once uninstalled, go to this link and download and install the driver.

https://dlcdnets.asus.com/pub/ASUS/nb/Image/Dri...

Once downloaded and installed restart and check the display.

Have a wonderful day ahead and stay safe.

Sincerely,

Carlo T.

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