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Microsoft Designer Compact Keyboard No Longer Connecting To Any Devices

Anonymous
2022-01-31T09:06:39+00:00

Hi there,

First of all sorry if this post is in the wrong category... I had no idea what to put as it's an issue with a Microsoft bluetooth keyboard...

I have been using the wireless Designer Compact Keyboard by Microsoft for a few months now.

Recently it will no longer connect to any device at all. I know how to connect it, the bluetooth light flashes on the keyboard, but it does not show in the bluetooth lists of ANY device (including Windows laptops, MacBooks, phones...).

I have been using it for my MacBook pro recently, but after using it on a different MacBook (which was also plugged into an external display) it no longer works properly.

I have replaced the batteries in the keyboard to ensure it's not a battery issue, but it still will not show up as a bluetooth device anywhere.

I've done all the basic troubleshooting like turning off and on, doing some research online, double checking the instructions, but it just will not show up anywhere when the bluetooth light is flashing on the keyboard. Any help would be appreciated!

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2022-03-24T23:07:10+00:00

    Neil,

    Estou tendo o mesmo problema que Rebeca!

    Já segui o passo a passo informado acima por você, mas sem sucesso.

    Por favor, me ajude, já estou exausta em tentar resolver este problema!

    Hi,

    I bought the keyboard 2 days ago and ran into this issue.

    The problem occurs, when the Fn key is activated (either accidentally or by default after re-pairing), then the pairing mode is inverted.

    Just hold down Fn and press Caps Lock. This will disable Fn and try pairing again.

    The designer compact keyboard works very well, but I wished that the manual was more helpful.

    40+ people found this answer helpful.
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  2. Anonymous
    2022-03-14T19:15:48+00:00

    Neil,

    Thanks for your reply. I have the similar issue mentioned by Rebecca. I have tried your steps and still not able to connect. The light blinks but it is not discoverable.

    7 people found this answer helpful.
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  3. Anonymous
    2022-01-31T09:56:05+00:00

    Hi Rebecca, my name is Neil, and I'm a Windows 10 user like you.

    Sorry you're having trouble with your Microsoft Designer Compact Keyboard.

    First of all, can you remove the batteries from the keyboard and leave it for 10 minutes. After removing the batteries, press a few of the keyboard keys to make sure no errant power remains.

    Can you make sure that you are using the latest driver for your keyboard by downloading the Microsoft Mouse and Keyboard Center: https://support.microsoft.com/en-us/topic/mouse...

    Put healthy batteries back in your keyboard.

    Slide the switch on the bottom of your keyboard to turn it on. Your keyboard will automatically enter pairing mode and the LED light will flash. If it doesn't, press and hold the pair button on the top left of your keyboard for 5 seconds or until the LED light starts to flash.

    On your PC, select "Connect" if a notification appears on-screen for your keyboard, then wait for it to get set up.

    If you don't see the notification:

    Select Start > Settings > Devices > Bluetooth & other devices > Add Bluetooth or other devices > Bluetooth > Microsoft Designer Compact Keyboard > Done.

    If you are still unable to connect after this, let me know.

    Kindest regards,

    Neil

    7 people found this answer helpful.
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  4. Anonymous
    2022-03-15T17:58:36+00:00

    I too are expericing this issue.. Less than 3 months old and I can find where to do an RMA

    4 people found this answer helpful.
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  5. Anonymous
    2022-03-18T22:14:42+00:00

    Neil,

    Estou tendo o mesmo problema que Rebeca!

    Já segui o passo a passo informado acima por você, mas sem sucesso.

    Por favor, me ajude, já estou exausta em tentar resolver este problema!

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