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Cannot print with SCX-4300 (but scanning works)

Anonymous
2022-02-07T22:05:38+00:00

Hi all,

printing on Samsung SCX-4300 is not working on new PC with WIN11 (it used to work on an old PC with WIN10).

Printer is connected via USB and even I can scan from printer to PC! But if I print, document is just visible in printing queue for a second and then it disapears and no error is displayed.

Btw, I have downloaded Samsung Universal Print Driver for Windows (https://support.hp.com/us-en/drivers/selfservice/swdetails/samsung-scx-4300-laser-multifunction-printer-series/19135279/swItemId/fp-193881-2).

Any help appreciated.

Thanks!

Windows for home | Windows 11 | Devices and drivers

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  1. Anonymous
    2022-02-09T09:12:22+00:00

    Hi Lynn,

    Thanks for your reply. I think I have tried all suggestions from the article. I have asked on HP side (they have taken care of Samsung priters) so I will get back if there is some progress.

    Regards,

    MaTrCz

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  2. Anonymous
    2022-02-08T07:25:19+00:00

    Hi MaTrCz,

    Thanks for posting in Microsoft Community.

    I understand that the printer connected to your Windows 11 PC via USB can now scan but not print. I'm sorry to hear this and know your frustration.

    I checked the link you shared and found that the supported operating system doesn't include Windows 11. So it is most likely caused by the incompatibility between the printer driver and the system.

    It is recommended that you first refer to the steps mentioned in this article| Fix printer connection and printing problems in Windows 10 (microsoft.com). If the problem still exists, it is necessary to contact the printer manufacturer where a more in-depth investigation can be done so that you would get a more satisfying explanation and solution to this issue.

    Feel free to post back if you need further assistance.

    Best Regards,

    Lynn Sun | Microsoft Community Support Specialist

    * Beware of scammers posting fake support numbers here.

    * If your problem is not solved, you could reply to the post again and we would continue to provide technical support for you.

    * Kindly Mark and Vote this reply if it helps, as it will be beneficial to more community members reading here.

    2 people found this answer helpful.
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