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Mouse and Keyboard not working after virus infection.

Anonymous
2022-04-18T02:59:55+00:00

A couple of days ago, my mother wanted to edit videos using my pc, and I naively left it to her, which proved to be a mistake later. I don't know at what point it happened, but someone had gained access to my Instagram account and Discord. Using Discord, they attempted to send shady links about free Nitro to every friend and server, and on Instagram it was something about Elon Musk giving out bitcoins.

I changed the password to both accounts and all is fine after getting my Kaspersky antivirus to scan everything. It found a trojan in the driver files and it asked to restart after getting rid of the virus, and so it did. The problem occurs after that restart, because now both Mouse and Keyboard simply do not work. I've tried different keyboards, used Kaspersky's rescue tool that apparently found that same trojan in the driver files and "cured" it, but that also didn't work.

I have tried essentially everything I found online to fix it, but it all failed, and any fix that requires either the mouse or they keyboard to work are impossible.

Is there a way to fix this besides reinstalling a fresh Win10?

I would rather avoid that route because I never bothered to make a backup of my files.

Windows for home | Windows 10 | Security and privacy

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Anonymous
2022-04-18T09:14:51+00:00

Hi Espectros. I'm Greg, 10 times awarded MVP, here to help you.

For the mouse and Keyboard not working in Windows OR Safe Mode you'll have to work in the WinRE repair mode to try to fix this:

Use whichever method works in this link to get into Repair Mode so you can do the necessary repairs or do a Reset:

https://www.tenforums.com/tutorials/2294-advanc...

Easiest is to force shutdown by holding in the power button. Do this twice. The third time you power on it should start into Repair Mode. Once in the Repair Mode try the numbered steps below.

It may be necessary to create bootable media on another PC to access Advanced Startup Options to try repairs, a Reset or do the Clean install. The bootable media has it's own set of files so that repairs or Reset might work better, doesn't require a password, and you'll have it to if necessary do the vastly superior Clean Install.

To create Windows 10 Installation Media on another PC install Media Creation Tool and follow the directions here: https://www.microsoft.com/en-US/software-downlo...

Insert media, boot it by powering up PC while pressing the BIOS Boot Menu Key given here: https://www.sysnative.com/forums/hardware-tutor...

If the media won't boot you may need to enter BIOS/UEFI Setup (pressing key given in chart in link above) to turn off Fast Boot or Fast Startup first.

Choose the boot device as a UEFI device if offered, on second screen choose Repair Your Computer, then Advanced Troubleshoot Options, then:

  1. Try a System Restore, working backward.
  2. If that fails try Uninstall Updates as far back as necessary to see if this was caused by an Update. If Steps 1 or 2 get it started then immediately check Windows Update for Updates and hide them using this tool: https://www.tenforums.com/tutorials/8280-hide-s...
  3. Open the Command Prompt to:

a) run System File Checker: https://www.wintips.org/how-to-run-sfc-offline-...

and DISM: https://www.ubackup.com/windows-10/dism-offline...

b) run a full Disk Check: https://www.windowsdigitals.com/how-to-run-chkd...

c) trigger Safe Mode with Networking (for internet) or Safe Mode following Option 3 here: https://www.digitalcitizen.life/4-ways-boot-saf... to uninstall Mouse and Keyboard drivers, then restart PC, Update those drivers > Automatically and then Update Drivers > Browse > Let Me Choose to try all previously installed drivers, roll back Updates & Drivers in Windows Update History, update all other drivers from the PC/Motherboard manufacturer's website and diagnose further with these steps: https://www.howtogeek.com/164876/how-to-use-saf...

  1. If those fail then go back to Troubleshoot Options to do a Reset.
  2. If that fails choose Install Now, then Custom Install, then at the drive selection screen delete all partitions down to Unallocated Space to get it cleanest, click Next to let it create needed partitions and start install - this makes it foolproof. Everything needed to Clean Install is here: http://answers.microsoft.com/en-us/windows/wiki...
  3. If you have files that aren't backed up you can use the same bootable media to try to rescue your files using these methods: http://answers.microsoft.com/en-us/windows/wiki...

Your files should be backed up at all times if you value them at all. In the Clean Install tutorial in Step 5 I give the best methods to back up. Use built-in Defender to avoid problems with 3rd party AV's.

I hope this helps. Feel free to ask back any questions and let us know how it goes. I will keep working with you until it's resolved.

________________________________________________________

Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.

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  1. Anonymous
    2022-04-18T05:08:19+00:00

    Both links are rather useless, as I have stated, I have searched everything I can online, hence, I already found those two and they did not work. The keyboard worked on the rescue drive from kaspersky and the BIOS, but not on windows safe mode.

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  2. Anonymous
    2022-07-08T17:22:09+00:00

    Hello Sir Hope you are having a good time. Sir currently i am facing the same problem as espectros . My laptop was acting werid couple of days ago for example when i click wasd anyone of these keys they open application which i don't want . I turn off sticky keys,filter keys and etc. I asked my friend for his advice he responded me back by saying that i might have a virus in my pc .So i scanned my pc with Kaspersky my pc showed me many errors and then after Kaspersky completed scan my laptop got shutdown. and after that i am unable to use my keyboard and mouse. I can use my keyboard in windows power system but i can't type anything on my password screen . I readed your solution for the problem but i got confused at many points because i don't know that much about technology :p . Sir can you please make a video on it .It will help me alot to fix this problem.

    Regards

    Vighnesh

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  3. Anonymous
    2022-04-18T08:59:40+00:00

    Hi Espectros!

    I'm sorry if the steps didn't work. It seems that the issue is complex than what I expected.

    It may be best if I release your question to other advisors so they can take a look at it and let them share some other ways that can fix the issue.

    You take care and keep safe always.

    Sincerely,

    Louie

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  4. Anonymous
    2022-04-18T04:29:10+00:00

    Hello, I'm Louie, and I'm happy to help you today. Hope you're doing well and safe there. I'm sorry that you're having trouble with your Mouse and Keyboard.

    I would suggest you to try each methods provided on the thread and support article below for troubleshooting mouse and keyboard issues:

    https://answers.microsoft.com/en-us/windows/for...

    https://support.microsoft.com/en-us/topic/troub...

    Hope this helps and looking forward for good results.

    Kind regards,

    Louie

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