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Black Screen AMD Driver Crash in Windows 11 Regardless of Fixes

Anonymous
2022-04-01T17:39:29+00:00

Since switching to Windows 11 I have dealt with an unpredictable black screen crash when gaming. It appears to only happen when the GPU is under load, but it doesn't necessarily correspond with GPU use intensity, I've tested stability with over an hour running FurMark and sometimes I can game for several hours before it crashes, other times it goes only half an hour.

I am running Windows 11 with a Radeon AMD 5700XT which has had black screen issues in the past, but which is listed as supposedly being stable now. The black screen sometimes (but not always) results in the error and "fix" listed here: https://www.amd.com/en/support/kb/faq/pa-300

which requires a reinstall of the AMD radeon software and drivers after the crash (but only when this error shows up, sometimes the hard reset doesn't result in the error and doesn't require a driver reinstall). One of the first things I did was try their recommended fix of turning off the automatic windows update, and the issue is unaffected.

I have tried both stable and optional AMD software/driver installations, I have fully replaced my power supply, checked connections and cleaned the GPU, used a driver cleaning utility before reinstalling drivers, reset the AMD driver shader cache, disabled the various sync and resolution settings in the AMD software, and ensured the stability of the GPU settings with stress testing. I've tried adding the TdrDelay value to the registry as is listed in some lists of black screen fixes, and it still happens. If it must be said yes, of course I'm running the most updated build of windows.

I can only conclude this is some bug with Windows 11 and my GPU/drivers and I'm one of a small segment of people affected.

Windows for home | Windows 11 | Performance and system failures

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  1. Anonymous
    2022-04-02T01:34:04+00:00

    Hi

    Welcome to the Microsoft community.

    What you said in your description is that only GPU load will crash. Does this load mean that you run games or that you use it in your daily work?

    You could first close and uninstall all your security anti-virus software to eliminate the compatibility problems caused by third-party applications. Perform a clean start at the same time.

    (Disclaimer: A “clean boot” starts Windows with a minimal set of drivers and startup programs. It helps to determine whether a background program is interfering with your game or program and to isolate the cause of a problem. These steps of "clean boot" might look complicated at first glance. However, to avoid any trouble for you, please follow them in order and step-by step so that it will help you get you back on track.)

    You could also enter safe mode to see if the problem exists?

    Is there overclocking in your other computer hardware? Such as memory, CPU, etc. overheating and overclocking of these hardware will also cause black screen failure. You could enter BIOS to reset all your settings.

    You could also update your BIOS at the same time, which may fix your problem.

    Looking forward to your further news.

    You are welcome to reply to this topic at any time, and sincerely thank you for your support of Microsoft products and services.

    Best regards

    Derrick Qian | Microsoft Community Support Specialist

    * If your problem is not solved, you could reply to the post again and we would continue to provide technical support for you.

    * Please check and vote this answer if it helps as it will be beneficial to more community members reading here.

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