My laptop stopped connecting to my home Wifi but my phone still connects with no issue.

Hello, how are you?

My name is Paloma B., I am very happy to be able to try to help you in the best possible way.

I understand that you are having problems with your Internet connection.

Please perform all procedures below and check if the problem persists.

Method 1

I suggest that you go to the website of the manufacturer of your equipment from another computer and consult it by model, download the latest drivers, such as network card, sound card, video card, chipset, Bios, among others and install on your computer.

Restart the computer and see if the behavior still persists, follow the procedure below.

Method 2

Problems solution.

The Troubleshooting section of the Control Panel includes more than a dozen network, Internet, audio and video troubleshooting and program compatibility. Problem Solutions are not designed to solve all problems, but they usually save time and avoid major concerns.

1. Press WIndows + I to open the settings window;
2. In the search window type Troubleshooting and select the Recommended Recommended Troubleshooting option;
3. Select "Start Operation" > "Internet Connections";

If not, I recommend that you do the procedure below.

Method 3

1. Press Windows + X, select Windows Powershell (Admin);
2. In the window, copy and column the operating commands below, pressing Enter at the end of each line:

ipconfig /release [Enter]

ipconfig /renew [Enter]

ipconfig /flushdns [Enter]

Netsh winsock reset [Enter]

net localgroup administrators localservice /add [Enter]

fsutil resource setautoreset true C:\ [Enter]

netsh int ip reset resetlog.txt [Enter]

netsh winsock reset all [Enter]

netsh int 6to4 reset all [Enter]

Netsh int ip reset all [Enter]

netsh int ipv4 reset all [Enter]

netsh int ipv6 reset all [Enter]

netsh int httpstunnel reset all [Enter]

netsh int isatap reset all [Enter]

netsh int portproxy reset all [Enter]

netsh int tcp reset all [Enter]

netsh int teredo reset all [Enter]

Netsh int ip reset [Enter]

Netsh winsock reset [Enter]

Test and see if the behavior is repeated, if the behavior continues and perform the next procedure.

Method 4

Resetting network settings

1. Press the “Win ​​+ I” keys together to enter the Windows “Settings” menu;
2. Then, enter the item "Network and Internet";
3. From the "Status" tab, look for the "Network reset" item and click on it;
4. On the new screen, click on “Restore Now” and restart your computer as prompted.
5. After performing this procedure, the machine may take a while during the next startup, but just wait for it to be back to normal the next time. If you use a Wi-Fi network, be sure to connect to it again to use it again.

I await news.

If these procedures helped you in any way, please click on "I solved my problem" and also mark as an answer, so you can help others users.

We will always be available for whatever you need!

Hello, I'm Jan and I'm happy to help you today. I'm sorry that you are experiencing this problem with the network connection.

1. Try to power cycle the network router.

unplugged your network router for 60 seconds

then plug it back in.

2. Right-click on your Wifi Icon

Click "Open network and internet settings"

Click "change adapter options"

right-click on your Wifi device

Select properties

Click Configure

go to the advance tab

Click on Ad Hoc Channel 802.11

then Change the Value

Try changing the value it can be 1-11

one at a time.

then hit ok

then check if your Wi-Fi connection is detected.

1. Press Windows+I;
2. Go to Network and Internet -> Status;
3. Then click on Network and Sharing Center;
4. Click Change adapter settings in the left side menu;
5. Right-click on the wifi network adapter and select Properties;
6. Select IP Protocol Version 4(TCP/IP) and then properties.

Make sure it is checked to get the IP address and DNS automatically.

Hi Paloma, unfortunately I've already tried these to no avail. I tried each again just now, with the exception of upgrading my BIOS as that is a risk of me bricking my laptop, and none have solved the issue. Is there any possibility that I have been blocked via ip address from the wifi?

Hello Jan and I'm very sorry for the late reply. I'm confused about one of the steps as I don't have Ad Hoc Channel 802.11. I have both 802.11b Preamble and AdHoc 11n as available properties. None of which give me a numbered option to change to.