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Ethernet connection frequently disconnecting and reconnecting on Windows 10

Anonymous
2022-05-12T02:09:42+00:00

Howdy. I'm just about at my wits end with this issue, I've tried everything I can find to try with no improvement. Please, any help is really appreciated.

I use an ethernet connection on my PC and it keeps randomly disconnecting and reconnecting. This is a huge issue for me, as I stream on Twitch and my stream will now randomly disconnect or drop lots of frames. It also disconnects when watching streams or other videos online. I cannot stay in online games, I get booted after loading in because the connection drops. This has been going on for about 5 days, previously had no issue as I'm on a practically brand new PC.

No other devices in my household are having this issue. I've checked, updated and restarted everything I can. I've reset the internet modem twice. I've gone through the guides on Google. Nothing is working. I'm happy to provide more context or information if needed.

Edit: Tried switching to Wi-Fi to rule out bad ethernet cable. Still having the same issues.

Windows for home | Windows 10 | Internet and connectivity

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  1. Anonymous
    2022-05-12T21:15:49+00:00

    Hi again John,

    I've tried this to no avail. Tried a few other things from online guides too. Still having the issue and not sure what's wrong at this point. Any other suggestions? Thank you again for your time and help.

    2 people found this answer helpful.
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  2. John DeV 162K Reputation points Independent Advisor
    2022-05-12T03:53:20+00:00

    Hello Kelsadilla,

    Thank you for updating that information. Please try the driver method again then restart your computer using Clean Boot of Windows. Determine whether a background program or a software conflict is causing the issue.

    Go to the search box > type msconfig

    Select System Configuration > go to the Services tab.

    Select and make sure to put a check mark on "Hide all Microsoft services"

    Click Disable all.

    Go to Startup tab > Open Task Manager > Disable all the unnecessary services running there. Restart your computer.

    Kindly check the support article below for more details

    https://support.microsoft.com/en-us/help/929135...

    Kindly let me know if this helps or if you have any further concerns.

    Kind regards,

    John DeV

    Independent Advisor

    2 people found this answer helpful.
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  3. John DeV 162K Reputation points Independent Advisor
    2022-05-12T02:44:48+00:00

    Hello Kelsadilla,

    Good day! I'm John and I'll be happy to assist you today. I know this has been difficult for you, Rest assured, I'm going to do my best to help you.

    Please let me know if you have tried the methods below.

    Please try temporarily disabling or uninstalling your Antivirus Software

    1. Use the Network troubleshooter. Select Start > Settings > Network & Internet > Status. Under Change your network settings, select Network troubleshooter.
    2. Select Start then search Settings

    Click Update and Security then Troubleshoot

    Click Additional troubleshooters

    On the list, Select Internet Connections then Run Troubleshooter

    1. Press Start then search Device Manager

    Expand the Network adapters

    Find the Network driver

    Right click it and select Update

    Click "Browse my computer for driver software"

    Select "Let me pick from a list of available drivers on my computer"

    Make sure to put a check mark "Show compatible hardware"

    Select an older driver from the list

    Click Next then restart your computer

    1. Please try to Reset Network Settings

    Press Windows key+ I to open Settings

    Select Network & Internet > Status.

    Under the "Change your network settings", click Network reset

    Click Reset now then Yes

    If the issue still persists, What is the make and model of your device?

    Press Windows key+R to open Run then type: msinfo32

    Press Enter to open System Information window

    Find System Manufacturer and Model

    If you're using a custom built PC, please provide the BaseBoard Manufacturer and Model in your next response.

    Kindly let me know if this helps or if you have any further concerns.

    Kind regards,

    John DeV

    Independent Advisor

    1 person found this answer helpful.
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  4. John DeV 162K Reputation points Independent Advisor
    2022-05-12T03:15:34+00:00

    Hello Kelsadilla,

    Thank you for updating me with that information. Please try to observe first if the issue persists.

    You're most welcome and have a great day.

    Kind regards,

    John DeV

    Independent Advisor

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  5. Anonymous
    2022-05-12T03:13:48+00:00

    Hi John,

    Thank you so much for taking the time to write all that out. A few things I have tried already (Network reset, Troubleshooters) with no improvement or problems detected. I tried the driver thing and that seems to have helped for now. I'm nervous about the problem persisting.

    Here's the PC info:

    System Manufacturer NZXT, Inc

    System Model B560 DS3H AC-Y1

    BaseBoard Manufacturer Gigabyte Technology Co., Ltd.

    BaseBoard Product B560 DS3H AC-Y1

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