Hi
Welcome to the Microsoft community.
From your description, is it possible that your anti-virus software or third-party security software intercepted his notice? You could try to uninstall all these anti-virus security software.
You could reinstall this app to see if the problem still exists? At the same time, you could perform a clean startup to eliminate the problems caused by third-party interception.
(Disclaimer: A “clean boot” starts Windows with a minimal set of drivers and startup programs. It helps to determine whether a background program is interfering with your game or program and to isolate the cause of a problem. These steps of "clean boot" might look complicated at first glance. However, to avoid any trouble for you, please follow them in order and step-by step so that it will help you get you back on track.)
By the way,when did your problem happen? Have you done anything else?
Looking forward to your further news.
You are welcome to reply to this topic at any time, and sincerely thank you for your support of Microsoft products and services.
Best regards
Derrick Qian | Microsoft Community Support Specialist
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