Share via

My Dell U2414H monitor comes with USB 3.0 Hub acting weird when connect to USB 3.2 motherboard

Anonymous
2022-04-20T17:24:57+00:00

HI

I have a Dell monitor U2414H and it have a USB 3.0 Hub it connect through motherboard by USB 3.0 Upstream Cable (USB Type B -> USB Type A)

Everything is work fine with my old motherboard (H370m chipset and Intel 8th Gen CPU)

then I upgrade my pc yesterday with brand new H670m motherboard (Asrock) and Intel 12th Gen i5 CPU

Problem is start from I connect my USB 3 cable from monitor to a USB 3.2 port on bank of the motherboard

then everything is look weird as you see in the link from YouTube April 20, 2022 - YouTube (sorry for my background music anyway) a Safety Remove Hardware Icon is start flashing like a mad then in Device Manager will show a yellow warning badge on "Generic SuperSpeed USB Hub" as you can see in the photo 1

By the way, USB on the Monitor is still working but working in USB 2.0 mode, But IF... If I connect some USB 3.0 device such as a Flash Drive or External Harddrive. Problem is fixed, nothing flashing nothing blinking, Everything seems to be work as it should

As you can see from this photo, Port 19 is a Generic SuperSpeed USB 3.0 Hub from Dell U2414H, So everything work fine.....

But issues comes happen again if I unplug the USB 3.0 devices ....

So I try to check another way I try plug some cheap USB 3 hub, as it found on eBay.... its work fine in the photo its will connect as Generic SuperSpeed USB 3.2 Hub or Port 18 as in photo above

I try another way to test again by plug a cable from monitor to a cheap USB 3 hub.... vola... it's work proper nothing flash, nothing blink

as photo below. You'll see the Generic SuperSpeed USB 3.0 Hub is connect under Port 18, is monitor

So, I summarize the problem may occur because of some Compatibility of Hardware or may be drivers conflict or may be my Dell U2414H USB 3.0 Hub is obsolete, I don't think its comes from Hardware problem from Motherboard

But the drivers is latest and Windows 11 is a fresh newly install

So How I can fix this issues ???

Windows for home | Windows 11 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

3 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2022-04-23T01:15:52+00:00

    Hi

    Thanks for your reply.

    As you said, if you plug in a cheap usb3 HUB, maybe its cheap properties make the compatibility better than the expensive HUB. Maybe your monitor does fit older HUB devices. This ensures the stability of the connection.

    By the way, it's generally the monitor manufacturer's responsibility to help update drivers. But from your description, the monitor is relatively old, maybe the monitor manufacturer has stopped updating. Therefore, it may not be well adapted to the latest systems and devices, which is also a normal phenomenon.

    Feel free to post back if you need more assistance.

    Best regards

    Derrick Qian | Microsoft Community Support Specialist

    * Beware of scammers posting fake support numbers here.

    * Please check and vote this answer if it helps as it will be beneficial to more community members reading here.

    0 comments
  2. Anonymous
    2022-04-22T04:23:06+00:00

    Hi, Thanks for your reply

    I try many way but its still have an issues (include your suggest process, I even try format and have a clean install and first thing to do is plug only usb cable from the monitor, the problem still happen)

    My thought may be Dell USB 3.0 hub in my monitor are not compatible with newest USB 3.2 Gen 2 port (may my monitor is really obsolete or may it cause from chipset inside the monitor are not compatible with USB 3.2 gen 2)

    So, I ask dell but dell tell me about the conflict driver from Microsoft, so I have no where to ask

    I don't know who should be responsible for this issues , Should Dell update the drivers for their 8-9 years old monitor or Microsoft should check compatibility of the generic drivers to backward compatible or should be an ASrock (as a mainboard manufacturer) and may be an Intel?? (who's provide a chipset USB 3.2 controller) to update their USB 3.2 Gen 2 drivers or make it compatible to all USB 3 Hub chipset

    I still hoping to see anyone to have some driver update or firmware update in the near future....

    At last, I still confuse that why if I have some cheaper USB 3 HUB (which is VIA Chipset) put in the middle between USB 3.2 Gen 2 port on m/b and monitor, the problem is gone. everything work as it should work

    This issues happy only I connect USB 3 cable from Monitor directly to M/B

    Anyway, For temporary I use this USB 3.0 Hub from my monitor connect to USB 2.0 port instead to avoid a headache issues

    Thanks you again for your kindly support

    0 comments
  3. Anonymous
    2022-04-22T01:53:57+00:00

    Hi

    Welcome to the Microsoft community.

    From your many descriptions, I think your problem is caused by the compatibility of drivers or the interference of third-party programs.

    1. Whether your computer has anti-virus security software, try to uninstall and close them. And perform a clean start.

    (Disclaimer: A “clean boot” starts Windows with a minimal set of drivers and startup programs. It helps to determine whether a background program is interfering with your game or program and to isolate the cause of a problem. These steps of "clean boot" might look complicated at first glance. However, to avoid any trouble for you, please follow them in order and step-by step so that it will help you get you back on track.)

    1. Restart your computer to enter safe mode and check whether the problem also exists? At the same time, uninstall your other USB devices in device maneger in safe mode and restart.
    2. Unplug all your USB devices and only plug in the monitor to see if the problem exists?
    3. There may be compatibility problems between the driver of the monitor and the latest 3.2 USB. You could consult Dell to see if there is more help?

    Looking forward to your further news.

    You are welcome to reply to this topic at any time, and sincerely thank you for your support of Microsoft products and services.

    Best regards

    Derrick Qian | Microsoft Community Support Specialist

    * If your problem is not solved, you could reply to the post again and we would continue to provide technical support for you.

    * Please check and vote this answer if it helps as it will be beneficial to more community members reading here.

    0 comments