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DISM error 14098 and Windows update failing to install KB5012599

Anonymous
2022-04-28T16:10:45+00:00

Hello,
as specified in the title, I'm having issues with my install of windows being unable to install the KB5012599 update (error 0x80073712), while at the same time I'm unable to run SFC and DISM commands as they always end in an error (“Component Store has been corrupted” for DISM).

I have already tried running those commands from the windows install environment using a bootable USB but they end up with a similar result, with DISM getting the code 87 error, I have tried re-registering BITS Files and the Windows Update Files and other various fixes but none have helped.
Is there anything I can try before I'm forced to reinstall my system image? Any advice will be greatly appreciated

I'm running win10pro, compilation 19044.1586

Windows for home | Windows 10 | Windows update

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  1. David-M 112.1K Reputation points Independent Advisor
    2022-04-30T12:42:14+00:00

    I don't believe Windows Defender would cause this problem.

    I suggest you do an InPlace Upgrade. This procedure reinstalls Windows.

    But don't worry. You have the option to keep files, settings, and apps.

    1. Download the Media Creation Tool and run it;

    Access the link below and click on "Download tool now".

    https://www.microsoft.com/software-download/win...

    1. Accept the terms of use;
    2. Select "Upgrade this PC now" and click "Next";
    3. At the "Ready to install" screen, select "Choose what to keep" and select what you want to keep.
    4. Click "Install" and wait for the procedure to finish. Your computer may restart several times.

    The update will likely be installed during InPlace Upgrade. Therefore, it should no longer appear on Windows Update.

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  2. Anonymous
    2022-04-29T22:12:19+00:00

    I only use Windows defender and I have already added the winsxs folder to the exceptions. Should I still try to disable it and try to update?

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  3. David-M 112.1K Reputation points Independent Advisor
    2022-04-29T12:27:04+00:00

    Do you use any third-party antivirus? If yes, which one?

    Temporarily disable it and try to update Windows.

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  4. Anonymous
    2022-04-29T03:05:01+00:00

    Thank you for your reply David, as I said any help is greatly appreciated!

    I've tried your method but unfortunately I've met with the same result, update KB5012599 ended with error 0x80073712, and I've got the same result with update KB5011831. Interestingly, after the reboot I saw that there was another update for one of the Intel drivers and that proceeded without any issue, so it seems that only Microsoft updates are not going through?

    SFC and DISM commands still won't run too, unfortunately.

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  5. David-M 112.1K Reputation points Independent Advisor
    2022-04-28T16:55:13+00:00

    Hi Dragonfly93.

    I'm David, and I'm happy to help you.

    Have you done the procedure to rename software distribution folders?

    If not, do as instructed below.

    1. Open Start and type cmd, right-click on "Command Prompt", and select "Run as administrator".
    2. Run the following commands at the Command Prompt one at a time:

    net stop bits

    net stop wuauserv

    net stop cryptsvc

    ren %systemroot%\softwaredistribution softwaredistribution.bak

    ren %systemroot%\system32\catroot2 catroot2.bak

    net start bits

    net start wuauserv

    net start cryptsvc

    1. After all these commands are completed, close the Command Prompt window, restart your computer, and then try to update Windows.

    I hope this helps. Feel free to ask back any questions.

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