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Windows 11, Recent connection issues with Adobe CC

Anonymous
2022-04-03T10:52:56+00:00

Purchased my new Windows 11 machine back in January. Installed Adobe CC and all apps without issues. Recently, I'm unable to connect to Adobe CC, with all sort of connection errors (including my system appears offline). I contacted Adobe support rep. who tried to help even by remote accessing my PC but without success.

I tried turning off/on firewall, antivirus, and setting Firewall rules for Adobe CC, as well as many other troubleshooting steps without any success, including creating another admin user account, uninstalling and installing network drivers and even using another network to connect.

However, I tried running Adobe CC on a Windows 10 PC, using the same network, and it worked just fine. So, it is clear the issue has to do with a Windows 11 recent update that caused such issues. As a note, I do not have any other security app installed other than the default ones that come with Windows 11.

Today, I even had issues connecting to Samsung Magician server to update its app.

I wonder if anyone can help?

Thanks in advance.

Device name Asus-ROG

Processor 12th Gen Intel(R) Core(TM) i9-12900KF 3.20 GHz

Installed RAM 64.0 GB (63.8 GB usable)

System type 64-bit operating system, x64-based processor

Edition Windows 11 Pro

Version 21H2

Installed on ‎1/‎16/‎2022

OS build 22000.593

Experience Windows Feature Experience Pack 1000.22000.593.0

Windows for home | Windows 11 | Internet and connectivity

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  1. Anonymous
    2022-04-03T18:41:28+00:00

    No proxy nor VPN at all.

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  2. Anonymous
    2022-04-03T13:28:19+00:00

    Are you able to share any of the error message to see if they provide any more technical detail?

    Kind Regards,

    Elise

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  3. Anonymous
    2022-04-03T14:36:42+00:00

    Yes indeed.

    As a note, I did try another network connection (different ISP) on the same Windows 11 machine but got the same error. While I did try the same connection on a Windows 10 machine, and Adobe Creative Cloud ran without any problem.

    Due to this issue, I currently can't use any of Adobe apps, including Photoshop, illustrator and Acrobat.

    I pinged Adobe server in Windows 11 machine without issues, and I'm able to access all of its secure pages as well.

    I tried ethernet, Wifi, public and private connections without any success.

    I further tried all of the troubleshooting steps suggested by Adobe, none worked.

    Image

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  4. Anonymous
    2022-04-03T11:55:13+00:00

    Thank you Elise for your reply and help.

    I tried manual DNS setting as suggested, restarted my PC but I still have the problem ongoing.

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  5. Anonymous
    2022-04-03T11:33:12+00:00

    Hi, I'm Elise, and I'd be happy to help with your issue.

    Could you try change your DNS settings as described in this guide, and see if this resolves the issue;

    https://www.howtogeek.com/767564/how-to-change-...

    Please let me know if you need any further assistance.

    Kind Regards,

    Elise

    Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

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