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I can't find and login admin user

Anonymous
2022-04-20T09:28:39+00:00

I created account and I gave admin access. Then I restarted the laptop, and I didn't find the new account. So I locked in to my old account. And my admin permissions have disappeared. So I went into computer management.

I found a new account created that was an admin, but I couldn't log in. I didn't find this account on the lock-in page.

The old account I logged in. Nothing can be done because there is no access rights. When I entered the password, it wasn't exactly correct.

Please help me. I'm helpless.

Windows for home | Windows 10 | Accessibility

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  1. DYARI BARHAM 33,366 Reputation points Independent Advisor
    2022-04-20T10:13:41+00:00

    Hi KunakornPruksakorn,

    I'm Dyari. Thanks for reaching out. I will be happy to assist you in this regard.

    May I know how did you create and grant admin access to the new account? From Settings > Account or from Computer Management?

    Please click on Start > Type netplwiz and hit enter > Take a screenshot and post it back.

    According to the screenshots that you have shared, your computer has only one local user account which is "Computer D..." and it seems that it does not have admin rights.

    To grant this user admin rights, kindly try the steps below:

    1-Right click on Start > Computer Management > Local users and Groups

    2-Click on Groups > Double click on Administrators > Add > Type your user account which is "Computer D..."

    3-Click OK

    After that, this user should have admin rights.

    About the Administrator user that you have found, it is a build-in administrator user. It did not appear on the login screen because it is Disabled "See the black down arrow on it). To enable it, double click on it > Untick the box " Account is disabled"

    It will be enabled and appeared on login screen without any password.

    To set password on it, right click on it > Set password

    Please let me know if you need further assistance and keep me updated.

    Stay safe

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  2. Anonymous
    2022-04-21T09:15:27+00:00

    Thank you very much Dyari , I created new account from Setting > Account.

    I typed netplwiz but I can’t access ,Password admin is required. I can't enter my password

    Then I go to Computer Management > Local User and groups > click on groups > Double click administrators but Computer Dept already exists.

    Then I went to users, I can’t see the black down arrow on Computer Dept. It already Untick the box "Account is disable”. And I can’t do anything on it, Can’t change anything, It warning access denied.

    ![](https://learn-attachment.microsoft.com/api/attachments/8f9c19c1-d582-4201-9919-c82f3c5331f0?platform=QnA"https://learn-attachment.microsoft.com/api/attachments/8744021c-4faf-441f-bbe8-fc175c1d6e28?platform=QnA" rel="ugc nofollow">

    Thank you very much for helping me. 🥹🙏

    1 person found this answer helpful.
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