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Volume locks at 0 or 100

Anonymous
2022-05-05T14:22:14+00:00

I have reached out to Microsoft several times with the following issue and also read through the threads associated with the problem, have taken all suggestions including booting in Safe Mode, clean boot and have rebuilt the workstation to OS 11, nothing works. Occasionally when adjusting the volume either up or down, it sticks to 0 or 100 and cannot be muted or adjusted. The issue also causes lethargy with apps and you cannot display applications that are open (when clicking on the apps, they do not populate the screen). The issue lasts about 15-30 minutes and disappears. THIS ISSUE HAS BEEN OCCURRING FOR OVER THREE YEARS! Based on the vastness of threads with folks having the same problem, when is Microsoft going to address the issue rather than providing opinions on how to correct this problem? In addition, the issue resided with Win OS 10 and it now continues with OS 11.

Windows for home | Windows 11 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2022-05-05T14:56:27+00:00

    Good Day DavidLillis,

    My name is Carlo, I am also using Windows 11 pc and community member like you. Let us work together to sort this out.

    Here's the steps you can try.

    -Go to Settings

    -Click System

    -Click Troubleshooter then Additional troubleshooter.

    -Look for Playing Audio and run the troubleshooter.

    -Go to Device Manager

    -Expand the Sound and Video Game Controllers

    -Look for Audio driver that was installed

    -Right click and Update

    -Look for "Browse my computer for driver

    -Let me pick drivers available drivers

    -Choose an old driver and use it.

    -Go to Control Panel

    -In Control Panel, select Large icons from the View by drop down menu.

    -Select Sound.

    -Select the Playback tab

    -Right click the Speakers and click Enable.

    -Right-click it again and select Set as Default Device.

    -Right click Speakers and click Properties.

    -Click the Levels tab, then drag the volume slider towards the largest value.

    -Click on Advance Tab

    -Uncheck the box to "Allow Application to take exclusive controls on this device"

    -Click OK.

    Restart your computer and check.

    If issue persist, let's download the updated driver

    What is the exact model of your computer?

    To check the system model proceed with these steps.

    -Press Windows key + R

    -Type msinfo32 and hit enter.

    -Look for the System Model and manufacturer and post it here.

    If you are using a custom built pc look for Baseboard version and Baseboard product and post it here

    Have a wonderful day ahead and stay safe.

    Sincerely,

    Carlo T.

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  2. Anonymous
    2022-05-05T20:23:52+00:00

    Thank you Carlo, I will look into this as soon as time permits and get back to you.

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