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Removing a Trojan Virus

Anonymous
2022-04-05T23:50:16+00:00

Guys please help me i dont know how to remove it and i think it is a Trojan Virus and it says it is severe

[Original Title: Trojan Virus]

Windows for home | Windows 10 | Security and privacy

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2022-04-06T02:01:53+00:00

    Apparently there are no detections does that mean its gone now?

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  2. Anonymous
    2022-04-06T01:48:40+00:00

    Just to be sure, did you enable Root Kit Scanning in Malwarebytes Security/Scan settings?

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  3. Anonymous
    2022-04-06T00:25:13+00:00

    Hi Miguel. I'm Greg, 10 years awarded Windows MVP, specializing in Installation, Performance, Troubleshooting and Activation, here to help you.

    It says it's already been removed.

    While Defender gives adequate real time protection and assures best WIndows performance, when Defender detects serious infection we need to switch to the very best on-demand scanners to find and clean up the infection.

    Download, install and run a full scan with the most powerful on-demand free scanner Malwarebytes:
    https://www.malwarebytes.com/mwb-download/ Make sure to only choose the Free version.

    In the Malwarebytes Settings (gear icon) > Security tab set it to include scanning for Rootkits.

    If necessary run it in Safe Mode with Networking, or Safe Mode accessed by one of these methods: https://www.digitalcitizen.life/4-ways-boot-saf...

    Clean up anything found, restart PC and then run again until it comes up clean.

    Then download, install and run a full scan with AdwCleaner:
    http://www.bleepingcomputer.com/download/adwcle...
    Remove whatever it finds.

    Check for anything it finds but is still left over in Settings > Apps > Apps & Features, and C:\Program Files and C:\Program Files(86) to uninstall or delete them. I can guide you how to do this if there are problems.

    Also in each of your browser's Extensions, Home Page settings, Search service or Add-On's as shown here: https://www.computerhope.com/issues/ch001411.htm
    to disable anything you didn't add yourself and are sure you need. Ask back if in doubt.

    Then check for damaged System files by running System File Checker from Step 10 in this checklist:
    Windows 10 Performance and Install Integrity Checklist - Microsoft Community

    If completing all of Step 10 in above Checklist doesn't fix it then run a Repair Install which reinstalls WIndows while keeping your files, programs and most settings in place, by installing the Media Creation Tool from this link: Download Windows 10, open the tool and choose Upgrade This PC Now. This will solve most problems and also bring it up to the latest version which you need anyway and by the most stable method.

    If you want to keep Malwarebytes as an on-demand scanner then you can turn off its Real Time trial version using the slider buttons on it's front panel.

    I hope this helps. Feel free to ask back any questions and let me know how it goes. I will keep working with you until it's resolved.

    Feel free to ask back any questions. Based on the results you post back I may have other suggestions if necessary.

    ______________________________________________

    Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.

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  4. Anonymous
    2022-04-06T00:48:00+00:00

    Where did you find that file? If it's in the Removed list of Defender then it's may be the virus. But I would have no way to know what it is unless you tell me where you found it.

    Have you started yet with the steps I gave you? That will tell you for sure if you're still infected or if the virus damaged Windows.

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  5. Anonymous
    2022-04-06T00:43:01+00:00

    What does this file mean? Maybe its a virus. Can you tell if it is a Virus?

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