Hello Amelia_St,
Good day! I'm John Dev a Windows user like you and I'll be happy to assist you today. I know this has been difficult for you, Rest assured, I'm going to do my best to help you. When was the last time it worked properly? What is your current Windows operating system and version?
Press Ctrl+Shift+Esc to open Task Manager then click File
Select "Run new task" then type: winver
Please try the following methods below.
**Restart Windows Explorer
Press Ctrl + Shift + Esc to open Task Manager.
Select the Processes tab.
Scroll down and look for Windows Explorer
Right click then select Restart.
**Please try to run SFC and DISM to check for any system errors and corrupted files.
https://support.microsoft.com/en-us/help/402652...
After that, restart your computer
Note: You can open command prompt by doing this,
Press Ctrl+Shift+Esc to open Task Manager then click File
Select "Run new task" then type: cmd
Make sure to put a check mark on the "Create this task with administrative privileges" box
Continue with the commands within the link above.
**Please try creating a new local administrator account.
Press WIN+R to open Run then type: cmd
Press CTRL+SHIFT+ENTER to Run as administrator
At the command prompt, type the following command, and then press ENTER:
net user USER_NAME PASSWORD /add
In the above command make sure to change USER_NAME and PASSWORD with the credentials you want to use for the new user account.
For example: net user John 1234 /add
After that, Please type the following command to add the newly created account to the Administrators group and press Enter:
net localgroup administrators USER_ACCOUNT /add
For example: net localgroup administrators John /add
Sign out then login to the new administrator account
Kindly let me know if this helps or if you have any further concerns.
Kind regards,
John DeV
Independent Advisor