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Driver Unloaded Without Cancelling Pending Operations - Windows 11 Error

Anonymous
2022-05-28T18:13:07+00:00

I have a an ASUS laptop that's a year old, and I'm 100% sure that it can run Windows 11, but recently I've been having the "Driver Unloaded Without Cancelling Pending Operations" error, and my laptop bluescreens, and shuts down. I don't know what the cause is. I have already made sure that all of my drivers are updated. I went through the pain-staking process of checking each one myself, and they're all fine.

The error happens when I leave my laptop for awhile (usually an hour or two), and it goes to sleep. But when I get back, it immediately bluescreens.

I went through the diagnostics, and this is what it says, "The computer has rebooted from a bugcheck.  The bugcheck was: 0x000000ce (0xfffff805a84e45b0, 0x0000000000000010, 0xfffff805a84e45b0, 0x0000000000000000). A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: cf5cdae2-5035-49b2-86cd-64e5c479ee6a."

Windows for home | Windows 11 | Devices and drivers

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  1. DaveM121 885.5K Reputation points Independent Advisor
    2022-05-29T06:14:48+00:00

    Hi Jayap_1021

    Sorry, I was offline, try installing that same driver, the current one may be corrupt, if that does not solve the crashes, download the Intel Diver and Support utility from the Intel website, and use that to update your Intel driver.

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  2. DaveM121 885.5K Reputation points Independent Advisor
    2022-05-28T19:59:03+00:00

    Hi Jayap_1021

    Your minidump files indicates it is the device driver on the Intel Smart Sound that is causing the crashes.

    Go to the support page for your PC on the manufacturers website, then from there, download and install the version of the Intel Smart Sound drivers they recommend.

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  3. Anonymous
    2022-05-28T20:23:27+00:00

    Thank you so much!!

    However, I think they're recommending the same driver though.

    If this fails, would you be able to recommend a different audio driver?

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  4. Anonymous
    2022-05-28T19:46:17+00:00

    Hi, DaveM121!

    Thank you!

    I'm not sure how to work with OneDrive, and Dropbox, but I have a drive link that I gave access to whoever has it, I hope it's enough! The minidump folder contained two files, and I confirmed with the Reliability History that those were the days that my laptop crashed. There's no file from today's crash yet.

    https://drive.google.com/drive/folders/1Cyx97r_1hXxyfp9Kzaf1vKnrE65S5x3V

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  5. DaveM121 885.5K Reputation points Independent Advisor
    2022-05-28T18:44:40+00:00

    Hi Jayap_1021

    I am Dave, I will help you with this.

    Please check to see if your PC is producing any minidump files, I will check those to see if they provide any insight into a potential cause of the system crashes.

    Open Windows File Explorer.

    Navigate to C:\Windows\Minidump

    Copy any minidump files onto your Desktop, then zip those up.

    Upload the zip file to the Cloud (OneDrive, DropBox... etc.), then choose to share those and get a share link.

    Then post the link here to the zip file, so we can take a look for you.

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