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Problem with fingerprint scanner and Windows Hello, Lenovo ThinkPad, Windows Pro 10

Anonymous
2022-04-30T21:20:30+00:00

"We couldn't find a fingerprint scanner compatible with Windows Hello Fingerprint" on Lenovo ThinkPad, Windows Pro 10

Windows for home | Windows 10 | Windows Hello, lock screen and sign-in

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. John DeV 162.6K Reputation points Independent Advisor
    2022-05-01T06:00:46+00:00

    Hello MariaHoebeke,

    Thank you for updating me with that information. I apologize that the above methods did not resolve the issue.

    Please try the additional method below.

    Press Start then search Device Manager

    Expand Biometric Devices

    Find the Fingerprint driver in the list

    Right click it and select Uninstall

    After that, download and install the latest driver for your device using the link below.

    https://download.lenovo.com/pccbbs/mobiles/n1mg...

    Restart your computer

    Kindly let me know if this helps or if you have any further concerns.

    Kind regards,

    John DeV

    Independent Advisor

    Standard Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

    10+ people found this answer helpful.
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  1. Anonymous
    2022-05-01T08:59:53+00:00

    IT WORKED!!! FINALLY....THANK YOU!!!!

    1 person found this answer helpful.
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  2. Anonymous
    2022-05-01T01:34:11+00:00

    Jon see below and attached,

    **Please try to run the Hardware and Devices troubleshooter  - Done – Nothing…..see attached 1-3

    Press Start then search Command prompt

    Right click then Run as administrator

    type: msdt.exe -id DeviceDiagnostic

    Run the troubleshooter

    Restart your computer

    **Please try to Update, Rollback or Uninstall your Device – I updated, the Rollback is disabled and I uninstalled and reinstalled and restarted after everything. – Nothing worked

    Open Device Manager

    Expand Biometric Devices > Right click your fingerprint device

    Click Update driver. select Search automatically for updated driver software

    or Right click then Properties > Driver Tab > Roll back driver if not disabled

    If this doesn't work, Click Uninstall device. Delete the driver software for this device check box, and then select Uninstall. Restart your computer

    **Press Start then search Device Manager

    Expand Biometric Devices

    Find the Fingerprint driver in the list

    Right click it and select Update

    Click "Browse my computer for driver software"

    Select "Let me pick from a list of available drivers on my computer"

    Make sure to put a check mark "Show compatible hardware"

    Select an older driver from the list

    Click Next then restart your computer

    If the issue persists, What is the exact model of your ThinkPad laptop?

    Press Windows key+R to open Run then type: msinfo32

    Press Enter

    Please take a screenshot of the System Information window and post it in your next response. Note: Don't include any personal information or sensitive data. (see attached)

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  3. John DeV 162.6K Reputation points Independent Advisor
    2022-04-30T21:58:30+00:00

    Hello MariaHoebeke,

    Good day! I'm John Dev a Windows user like you and I'll be happy to assist you today. I know this has been difficult for you, Rest assured, I'm going to do my best to help you. When was the last time it was working properly?

    Please try the following methods below.

    **Please try to run the Hardware and Devices troubleshooter

    Press Start then search Command prompt

    Right click then Run as administrator

    type: msdt.exe -id DeviceDiagnostic

    Run the troubleshooter

    Restart your computer

    **Please try to Update, Rollback or Uninstall your Device

    Open Device Manager

    Expand Biometric Devices > Right click your fingerprint device

    Click Update driver. select Search automatically for updated driver software

    or Right click then Properties > Driver Tab > Roll back driver if not disabled

    If this doesn't work, Click Uninstall device. Delete the driver software for this device check box, and then select Uninstall. Restart your computer

    **Press Start then search Device Manager

    Expand Biometric Devices

    Find the Fingerprint driver in the list

    Right click it and select Update

    Click "Browse my computer for driver software"

    Select "Let me pick from a list of available drivers on my computer"

    Make sure to put a check mark "Show compatible hardware"

    Select an older driver from the list

    Click Next then restart your computer

    If the issue persists, What is the exact model of your ThinkPad laptop?

    Press Windows key+R to open Run then type: msinfo32

    Press Enter

    Please take a screenshot of the System Information window and post it in your next response. Note: Don't include any personal information or sensitive data.

    https://answers.microsoft.com/en-us/feedback/fo...

    Kindly let me know if this helps or if you have any further concerns.

    Kind regards,

    John DeV

    Independent Advisor

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