Hi, my name is Anderson Souza, I hope I can help you with your issue.
Check that your system already has all the latest updates installed, go to Start menu > Settings > Windows Update, check and apply all updates.
After installing the pending updates and restarting the computer, go back to the same Windows Update screen, click Advanced Options > Optional Updates, apply the optional updates, and restart the PC.
Also ensure your apps are up to date. Check the proper procedures at the link below:
https://support.microsoft.com/account-billing/s...
After installing all OS, optional and apps updates, the ideal is to update your computer's BIOS as well.