Share via

Samsung Book2 Pro 360 | Windows 11 | wifi no longer shows up

Anonymous
2022-04-10T17:15:26+00:00

I've had this problem for a couple days now. Wifi doesn't show up and the adaptor has the yellow triangle on it.

Fix actions tried:

  • restart computer and wifi modem
  • complete factory reset
  • netsh winsock reset (only worked on the initial windows setup but immediately stopped after install)
  • network reset
  • disable driver / enable
  • uninstall / restart
  • uploaded new Intel wifi driver
  • called Samsung but they told me to factory reset.

It suddenly started when I left the hospitals wifi and went home to do some work. My wife's mac and our phones / TVs use the wifi and currently connect but I can't see my or the neighbors wifi anyways. Any other fix actions? Maybe the actual wifi card is going out? Computer is a week old.. No new recent updates (there are some but no internet to download them).

Windows for home | Windows 11 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

2 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2022-04-14T18:48:09+00:00

    Sorry for the late reply. So I factory reset my Samsung book2 pro 360 and have been trying to manually add the driver through CMD but the closest I got was:

    "Failed to add driver package: the style of the INF is different than what was requested."

    I'm using a micro SD to install the drivers.

    All the fix actions you've put out unfortunately did not work which caused me to reset.

    I'm stuck on the "let's connect you to a network" part of the windows 11 setup. About to just send in my computer and get my money back and get away from windows.

    3 people found this answer helpful.
    0 comments
  2. Anonymous
    2022-04-10T17:54:08+00:00

    Good Day Quaidheyde,

    My name is Carlo, I am also using Windows 11 pc and community member like you. Let us work together to sort this out.

    Here's the steps you can try.

    -Press Windows key + X

    -Go to Settings

    -Click Update and Security

    -Click Troubleshooter then Additional troubleshooter.

    -Look for Internet Connection and run the troubleshooter.

    -Go to Device Manager

    -Expand the Network Adapters

    -Look for the Wireless driver that was installed

    -Right click and Update

    -Look for "Browse my computer for driver

    -Let me pick drivers available drivers

    -Choose an old driver and use it.

    Reset Network Settings

    Open Settings.

    Click on Network & Internet.

    Click on Status.

    Under the "Change your network settings" section, click the Network reset option.

    Click the Reset now button.

    Click the Yes button.

    -Click Start, type CMD and run as administrator

    -Copy and paste each of the commands below and hit enter.

    netsh int ip reset

    netsh advfirewall reset

    netsh winsock reset

    ipconfig /flushdns

    ipconfig /release

    ipconfig /renew

    Once you entered all those commands restart your computer and try to connect.

    If issue persist, let's download the updated driver

    What is the exact model of your Samsung Probook 360 computer?

    To check the system model proceed with these steps.

    -Press Windows key + R

    -Type msinfo32 and hit enter.

    -Look for the System Model and post it here.

    I hope the information above helps. Please let me know how it goes.

    Have a wonderful day ahead and stay safe.

    Sincerely,

    Carlo T.

    3 people found this answer helpful.
    0 comments