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Hello everyone. I work for a school district with a large number of Lenovo 14W laptops available for student use. Recently, we have had many of these laptops that throw up the following message after logging into the laptop: "You're about to be signed out. The system will restart in 2 minutes to install a firmware update. Please close all running programs."
I have completely reset a few of these laptops, but I'm still getting the message after logging in. From what I've seen, the laptop restarts and then begins the process to install the update. Then it immediately stops and goes back to the Lenovo splash screen, and from there it goes to the login screen. Does anyone have any suggestions about how to fix this issue?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Found it. Luckily had a Lenovo 14W that hadn't been turned on for weeks.
The firmware is: Storage Firmware Update (SanDisk DA4BH)
I deleted it from Device Manager, the computer did its restart and then logged back in again. No more restart prompt.
Unfortunately, Windows Update reinstalled it.
Disabling it worked and the computer hasn't prompted for a restart, even after I did my own restart.
You can cancel the restart by quickly opening Command Prompt after you login by pressing Windows+R and typing "cmd". Then at the command line, type "shutdown -a" to abort the shutdown. This will stop your system from rebooting so that you can troubleshoot it.
Thank you James! I was pulling my hair out with this one and your solution worked perfectly!
I've got a whole trolley full of Lenovo 14W laptops and they're all doing the same thing! I raised a ticket with Lenovo but haven't heard anything back yet.
Firmware updates come through Windows Update, we don't have anything Lenovo installed on them.
It would help if Windows let you cancel the restart, these laptops are ridiculously slow so the 2-minute window to do anything is more like 20 seconds.
Even after resetting the PC, I can't get through the setup pages without the restart message appearing.
Hi Murphy,
I am Dave, I will help you with this.
A firmware update usually comes form Lenovo, not from Windows, but sometimes it an come from Windows updates to enable some features in a Windows update or to increase security.
1
Is that firmware update listed in Windows updates, or is it coming through a utility like Lenovo Vantage?
2
Have you checked the support page for that model of laptop on the Lenovo website, to see if they are providing the same version No,. of firmware there and if so, try installing it using the offline installer they provide?
3
If that update is not listed on the Lenovo website, and it is being installed by Windows updates, then you can use the official Microsoft Show/Hide tool to hide that update, that will stop it from installing in the future.
https://www.tenforums.com/attachments/tutorials...
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