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Soundbar not discoverable on PC

Anonymous
2022-04-06T14:58:39+00:00

Hello everyone,

I have a Samsung Soundbar HWM360 which is not discoverable by my PC's via bluetooth (running windows 10). It does not show up under Audio, nor it is discoverable upon searching for new devices.

  • My iPhone/Pixel is able to pair with my Soundbar, and so is my MacBook and other Windows laptops.
  • My PC is able to pair with my iPhone, and other portable bluetooth speakers

So far I have tried:

  • Hardware device troubleshooting
  • Updating bluetooth drivers
  • Restarting bluetooth service
  • Windows Update
  • Making my PC discoverable
  • On the chat with a Windows agent for more than an hour

Anyone help?

Windows for home | Windows 10 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2022-04-06T15:35:32+00:00

    Good Day Xuan,

    My name is Carlo, I am also using Windows 10 pc and community member like you. Let us work together to sort this out.

    Here's the steps you can try.

    Run the Bluetooth troubleshooter

    -Press Windows key + X

    -Go to Settings

    -Click Update and Security

    -Click Troubleshoot then “additional troubleshooter

    -Look for Bluetooth , click it and run the troubleshooter.

    Once done proceed with these steps.

    -Press Windows Key + R

    -Type Services.msc and hit enter

    -Look for "Bluetooth Support Service"

    -Set it to start then Automatic.

    -Press Windows key + X

    -Go to Device Manager

    -Expand the Bluetooth

    -Look for Bluetooth driver that was installed

    -Right click and Update

    -Look for "Browse my computer for driver

    -Let me pick drivers available drivers

    -Choose an old driver and use it.

    Restart your device, then pair the Bluetooth soundbar.

    https://support.microsoft.com/en-us/windows/pai...

    if issue persist, let's download and install the Bluetooth driver

    What is the exact model of your computer for me to check.

    To check the system model proceed with these steps.

    -Press Windows key + R

    -Type msinfo32 and hit enter.

    -Look for the System Model and manufacturer and post it here.

    I hope the information above helps. Please let me know how it goes.

    Have a wonderful day ahead and stay safe.

    Sincerely,

    Carlo T.

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  2. Anonymous
    2022-04-06T16:15:15+00:00

    Good Day Xuan,

    I appreciate your time time getting back to this thread, I checked your computer manufacturers website and it appears that your device model does not support Bluetooth feature, are you using a Bluetooth dongle or Bluetooth adapter to connect to Bluetooth?

    If yes, you can try to use a diffent Bluetoth dongles or adapter then try to pair your soundbar.

    Have a wonderful day ahead and stay safe.

    Sincerely,

    Carlo T.

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  3. Anonymous
    2022-04-06T16:11:02+00:00

    Hi Carlo,

    Thanks for your help. Not sure if it's a bluetooth problem as I am still able to connect other devices to my PC.

    Anyway I have tried what you suggested but it's still not showing up.

    My System Model is MS-7C96 / Micro-star International Co

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