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Realtek High Definition Audio Disappeared, how can I fix this issues?

Anonymous
2022-04-24T11:19:51+00:00

Hello everyone,

As the title says one day I opened my laptop (Lenovo ideapad 5) only to have my speakers no longer working. I have attempted downloading the Realtek package from Lenovo and restarting, but that didn't work. Additionally, under device manager I have attempted using the "Add Legacy Hardware" however that also didn't work. Well it's more appropriate to say it did work and the audio driver appears, but when I look at it under the sound dropdown it has the warning triangle with it (see below image). I am unsure what to do to fix this I have tried the classic attempt of update driver, but that also doesn't work. Finally, when looking under Sound where you can see output devices it says there is none.

P.S. Connecting headphones works and troubleshooting did nothing

This is what my sound button looks like and when I hover over it, it says "No speakers or headphones are plugged in." Additionally, when I right click it speaker set up says "(Unknown)"

Thanks for your time!

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2022-04-24T12:15:00+00:00

    Good Day AidanDG,

    I appreciate your time getting back to this thread, you can proceed with the steps below.

    -Press Windows key + X

    -Go to Device Manager

    -Expand the Sound and Video Game Controllers

    -Look for Audio driver that was installed

    -Right click and Uninstall

    Once uninstalled go to this link and download and install the driver.

    https://download.lenovo.com/consumer/mobiles/2e...

    Once downloaded and installed restart your computer and check.

    Have a wonderful day ahead and stay safe.

    Sincerely,

    Carlo T.

    Standard Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

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  2. Anonymous
    2022-04-24T11:54:31+00:00

    Good Day AidanDG,

    My name is Carlo, I am also using Windows 10 pc and community member like you. Let us work together to sort this out.

    Here's the steps you can try.

    -Press Windows key + X

    -Go to Settings

    -Click Update and Security

    -Click Troubleshooter then Additional troubleshooter.

    -Look for Playing Audio and run the troubleshooter.

    Once done proceed with these steps.

    -Press Windows key + X

    -Go to Device Manager

    -Expand the Sound and Video Game Controllers

    -Look for Audio driver that was installed

    -Right click and Update

    -Look for "Browse my computer for driver

    -Let me pick drivers available drivers

    -Choose an old driver and use it.

    -Go to Control Panel

    -In Control Panel, select Large icons from the View by drop down menu.

    -Select Sound.

    -Select the Playback tab

    -Right click the Speakers and click Enable.

    -Right-click it again and select Set as Default Device.

    -Right click Speakers and click Properties.

    -Click the Levels tab, then drag the volume slider towards the largest value.

    -Click on Advance Tab

    -Uncheck the box to "Allow Application to take exclusive controls on this device"

    -Click OK.

    Restart your computer and test the audio.

    If issue persist, let's download the updated driver

    What is the exact model of your computer?

    To check the system model proceed with these steps.

    -Press Windows key + R

    -Type msinfo32 and hit enter.

    -Look for the System Model and post it here.

    I hope the information above helps. Please let me know how it goes.

    Have a wonderful day ahead and stay safe.

    Sincerely,

    Carlo T.

    2 people found this answer helpful.
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  3. Anonymous
    2022-04-24T12:02:46+00:00

    When I did the second option this message appeared:

    1 person found this answer helpful.
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  4. Anonymous
    2022-04-24T12:05:12+00:00

    Also the system model info is

    Manufacturer: Lenovo

    System Model: 82FG

    System Type: x64-based PC

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  5. Anonymous
    2022-04-24T11:37:50+00:00

    You update both Bios & all drivers direct from Lenovo, there should be a Lenovo update shortcut

    And in win update settings you turn off auto update of optional/other updates, which includes drivers

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