Intel Wireless-AC 9462 not working

Hello HenryBedu-Mensah,

Good day! I'm John Dev a Windows user like you and I'll be happy to assist you today. I know this has been difficult for you, Rest assured, I'm going to do my best to help you. When was the last time it worked properly?

Please try this if it helps.

**Open Device Manager

Expand Network adapters

Right click on the AC 9462 and select Uninstall

Power off the system then pull the power cable from the computer, wait for 30 minutes. Power back on

If the issue persists, what is the exact make and model of your computer?

Press Windows key+R to open Run then type: msinfo32

Press Enter

Please take a screenshot of the System Information window and post it in your next response. Note: Don't include any personal information or sensitive data.

https://answers.microsoft.com/en-us/feedback/fo...

Kindly let me know if this helps or if you have any further concerns.

Kind regards,

John DeV

Independent Advisor

Hello HenryBedu-Mensah,

Good day! I'm John Dev a Windows user like you and I'll be happy to assist you today. I know this has been difficult for you, Rest assured, I'm going to do my best to help you. When was the last time it worked properly?

Please try this if it helps.

**Open Device Manager
Expand Network adapters
Right click on the AC 9462 and select Uninstall
Power off the system then pull the power cable from the computer, wait for 30 minutes. Power back on

If the issue persists, what is the exact make and model of your computer?
Press Windows key+R to open Run then type: msinfo32
Press Enter
Please take a screenshot of the System Information window and post it in your next response. Note: Don't include any personal information or sensitive data.
https://answers.microsoft.com/en-us/feedback/fo...

Kindly let me know if this helps or if you have any further concerns.

Kind regards,

John DeV
Independent Advisor

The 30 minutes is not a typo. After several attempts I installed one last time and unplugged, shut down for more than 30 minutes and it did the trick. I was able to connect to bring up a list of available networks and log into my home network with password.

FYI - the waiting 30 (I waited 40) minutes, surprisingly, did the trick. I had repeatedly uninstalled the device previously, both with and without re-starting the laptop.

"Wait 30 minutes?" I hope that's a typo.

We have a bunch of laptops experiencing this for about the past 2 weeks or so.

I’ve got this issue this morning on my laptop. - uninstalled and closed down for 30 mins but still saying an issue.

What else can I try?