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Display Scale and Layout is Greyed Out

Anonymous
2022-04-15T12:35:14+00:00

I have just got a new laptop and am configuring my 2 additional monitors. The scale and layout settings are greyed out as shown below, not allowing me to adjust the resolution of monitor #3. I have reinstalled the graphics driver, checked for windows updates and restarted. If I manually adjust the scale, it changes the scale for all three monitors. I can change the scale and layout for the other monitors. How can I adjust these settings for monitor #3?

Windows for home | Windows 11 | Display and graphics

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  1. Anonymous
    2022-04-15T13:42:55+00:00

    Thanks for the response Sumit. There is only one GPU installed and each display is using the Intel Iris Xe. This is a brand new computer I just picked up yesterday. An LG Gram with Windows 11. My previous laptop had no issues with the same monitors and same graphics card that I am using now.

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  2. Anonymous
    2022-04-15T13:09:25+00:00

    Hi Brad,

    I am Sumit here to assist you with this question.

    Weird.

    Are there multiple GPUs on the laptop? If you disable either one, does that help?

    [FIX] Unable To Change Screen Resolution In Windows 10

    https://www.kapilarya.com/fix-unable-to-change-...

    You may also want to check the Intel/Nvidia GPU settings for settings related to Aspect Ratio on the other monitors.

    Keep me posted.

    Content on the above blog is written by a Windows MVP so it is safe. However, do watch out for the ads.

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  3. Anonymous
    2022-04-16T18:52:28+00:00

    When I use two different USB C ports for the two monitors, this allowed me to use a higher resolution on both monitors. I have a docking station connected to the computer which I had previously connected two HDMI cables into. I did not have this issue with a previous computer, but this may be what is needed for this one. Thanks.

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