Hi MarisolPerez4,
Thanks for updating me.
Kindly run System File Checker and DISM commands to repair system files described in the provided link in step 4.
Please keep me posted.
Thanks
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My desktop was fine two days ago but literally yesterday while i was watching youtube the mouse suddenly went on the top left of my screen and stayed there. Whenever i tried moving the cursor it would always go back to the same spot. The only time it would act normally is on the restarting screen. Once it restarts the cursor goes right back to its spot. It’s gotten worse that now it’s glitching and changing shape from the regular pointer to a white ball with an up and down arrow. I’ve tried switching mouse but it’s the same thing. I even completely wiped my pc but i still have the same problem. I’ve also checked for updates and nothing works. what do i do?
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Hi MarisolPerez4,
Thanks for updating me.
Kindly run System File Checker and DISM commands to repair system files described in the provided link in step 4.
Please keep me posted.
Thanks
Hi MarisolPerez4,
I'm Dyari. Thanks for reaching out. I will be happy to assist you in this regard.
To narrow down the issue and indicate if it has hardware or software related issue, kindly try the steps below:
Turn On your computer and enter BIOS. See if the curser acts weird or not. If it has the same issue, it means there is an issue with the mouse. If it does not have the same issue, it means the issue is software-related, kindly try these troubleshooting steps:
First of all, go to Settings > Update and Security > Check for updates > Install all pending updates.
Right click on Start > Device Manager > Update all drivers with yellow exclamation mark.
1-If it did not help, right click on Start > Device Manager > Mice and other pointing devices > Uninstall mouse driver and restart your computer.
2-If the issue still persists, perform a clean boot and disable non-Microsoft services:
https://support.microsoft.com/en-us/topic/how-t...
After that check to see if the issue still persists or not. If the issue is fixed, do the same procedure and re-enable the services one by one until you find the service that causes the issue.
3-Start your computer in Safe mode and check to see if the issue still persists or not:
https://support.microsoft.com/en-us/windows/sta...
4-You can go through this checklist to make sure the install is set up correctly:
https://answers.microsoft.com/en-us/windows/for...
5- "completely wiped my pc" have you perform Windows reset or clean install?
If not, perform an in-place upgrade:
https://www.tenforums.com/tutorials/16397-repai...
Please let me know if you need further assistance and keep me updated.
Stay safe
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hi there
it might be the issue with the drivers did u checked the mouse drivers that you were using also what do u mean that the pointer shape changes can you share a picture or something for a bit clear
feel free to reach me here
or on discord - [Mod Removed]
i am not sure what is happening did u install any recent softwares if yes try deleting them
if no try a system restore
give me the updates