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Realtek causes a crackle-like sound

Anonymous
2022-01-14T22:15:21+00:00

Hi. So I've had this problem since I started up my Dell G15 5510 laptop back in December. My laptop has the Realtek Audio driver. Basically, a crackling sound can be heard every so often and can last for as long as 5 seconds at a time before stopping. I know it's the Realtek driver because when I connect my monitor (which has built in speakers and is controlled by NVidia audio) it sounds perfect. I've searched everywhere and what's even more annoying is that I returned the first laptop I got and received a new one that still has the same problem. I returned the last one because I had two Dell assistants remotely access my laptop and try to solve this problem and they couldn't, so they told me to reinstall windows which is what I did and nothing changed. Please help, I'm getting desperate.
P.S. I've also uninstalled and reinstalled several versions of realtek drivers as well. Nothing changed.
Thanks,
Josh

Windows for home | Windows 11 | Devices and drivers

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  1. Anonymous
    2022-05-21T07:42:52+00:00

    I have a very similar problem with Asus motherboard. Model name of the motherboard is ASUS Tuf b460 plus. Here is what I found out which I think is a problem with either Realtek not being compatible with windows 10 or windows 10 does not bother fixing. No idea.

    I go to Asus website and download the audio drivers. I extract them and I have two options to chose from when it comes to install the sound drivers. I have AsusSetup.exe and Setup.exe. When I run AsusSetup.exe, the drivers are installed and I have the Realtek audio console. This way the crackling happens in the speaker. For example when I play a music or games, I can hear some kind of noise, interference or crackling. Feels like cables on the 3.5 jack slot are not properly touching the motherboard sensors inside the 3.5 jack hole. This way I have the noise with the Realtek audio Console. BUT, when I run Setup.exe, the drivers are installed and from High definition audio device they change to Realtek but no Realtek Audio console is installed. There is no crackling and everything works fine but I don't have the Realtek Audio console. Something is wrong with the console that is causing this problem. So I wonder how can this be possible? This Audio console is adding something to the drivers that it's doing this crackling.

    Most of people here keep writing the same useless information which does not solve this problem.

    My understanding is that the audio console has to be reworked so it works fine.

    4 people found this answer helpful.
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  2. Anonymous
    2022-01-15T16:22:12+00:00

    Thanks for the response, but everything you asked me to do are things I’ve already done multiple times in the past. There just doesn’t seem like there is any solution to my problem. I’ve tried reinstalling realtek drivers countless times and had no luck.

    4 people found this answer helpful.
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  3. Anonymous
    2022-01-15T18:00:24+00:00

    Hi Carlo,
    Thanks for the suggestions, but as I've said before, I've already tried reinstalling many versions of Realtek audio drivers before. I have already tried all of these suggestions with no luck. I appreciate your input though, thanks.

    3 people found this answer helpful.
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  4. Anonymous
    2022-01-15T16:38:48+00:00

    Good Day Josh ,

    My name is Carlo, I am also using Windows 11 pc and community member like you.

    Let us work together to sort this out.

    Here's the steps you can try.

    -Go to Device Manager

    -Expand the Sound and Video Game Controllers

    -Look for Audio driver that was installed

    -Right click and Update

    -Look for "Browse my computer for driver

    -Let me pick drivers available drivers

    -Choose an old driver and use it.

    -Go to Control Panel

    -In Control Panel, select Large icons from the View by drop down menu.

    -Select Sound.

    -Select the Playback tab

    -Right click the Speakers and click Enable.

    -Right-click it again and select Set as Default Device.

    -Right click Speakers and click Properties.

    -Click the Levels tab, then drag the volume slider towards the largest value.

    -Click on Advance Tab

    -Uncheck the box to "Allow Application to take exclusive controls on this device"

    -Click OK.

    Restart your computer and check the audio.

    If issue persists, proceed with these steps.

    -Go to Device Manager

    -Expand the Sound and Video Game Controllers

    -Look for Audio driver that was installed

    -Right click and Uninstall

    Once uninstalled go to this ink and download and install the driver.

    https://dl.dell.com/FOLDER07621672M/2/Realtek-H...

    Restart your computer and test the audio.

    I hope the information above helps. Please let me know how it goes.

    Have a wonderful day ahead and stay safe.

    Sincerely,

    Carlo T.


    Standard Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

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  5. Anonymous
    2022-01-14T23:24:23+00:00

    Hello Josh! I'm Louie, and I'm happy to help you today. Hope you're doing well and safe there.

    I'm sorry that you're having trouble with your Audio. I would recommend first running the troubleshooter. This tool is designed to check for any misconfiguration on your drivers and repair them for you.

    In the search box on the taskbar,

    • Type audio troubleshooter, select Fix and find problems with playing sound from the results, then click on Next.
    • Select the device you want to troubleshoot and then continue through the troubleshooter.

    You may also launch the troubleshooter from audio Settings.

    Select Start > Settings > System > Sound > Troubleshoot.

    If you're still having issues with audio, you can refer to this support article for further troubleshooting.

    https://support.microsoft.com/en-us/help/452028...

    Hope this helps and looking forward for good results.

    Sincerely,

    Louie

    2 people found this answer helpful.
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