I have a desktop computer that supports 4K
The screen is also 4K
4K resolution in Edge browser
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Anonymous
Hello everyone
I try to watch Disney Plus, or Netflix in high resolution
And without success
HEVC Video Extensions from Device Manufacturer
I downloaded it, and there is no change
Anyone know what to do?
Windows for home | Windows 11 | Display and graphics
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
14 answers
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Anonymous
2022-06-24T15:36:42+00:00 -
Anonymous
2022-06-24T12:15:35+00:00 Hi, I'm Elise, and I'd be happy to help with your issue.
For Netflix as an example, can you check you have all of the items required here:
https://help.netflix.com/en/node/13444
Kind Regards,
EliseNote: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.
Hey
I worked according to the requirements
It does not work!
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Anonymous
2022-06-24T14:55:59+00:00 Are you on a laptop or desktop and is your screen 4K?
My laptop screen is 4K but watching something on my desktop PC monitor would only be in 1080P.
What is HDR in Windows 11? (microsoft.com)
How to Watch Netflix in 4K on Your Windows PC (howtogeek.com)
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Anonymous
2022-06-24T14:29:26+00:00 Can I ask how you are measuring if the video is in 4K or not?
Kind Regards,
Elise
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Anonymous
2022-06-24T12:02:37+00:00 Hi, I'm Elise, and I'd be happy to help with your issue.
For Netflix as an example, can you check you have all of the items required here:
https://help.netflix.com/en/node/13444
Kind Regards,
Elise
Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.