Pc randomly freezes/ screens go black

Are you sure you've never installed any Asus software on this computer?
The only explanation for having these services enabled on your computer is at some point having Asus software installed.
Uninstalling some Asus software leaves leftovers like this. Sometimes it can take a long time for them to start having problems.

You can try to remove them using Revo Uninstaller Free.
https://www.revouninstaller.com/products/revo-uninstaller-free/
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Standard Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Hi. I'm David, and I'm happy to help you.

From the behavior you described, it looks like the video driver is stopping responding, but it is recovering and working again.

A clean driver install may help in your case.

Download the latest driver for your video card from the Nvidia website. Then use the free DDU tool to remove the current driver. Then install the latest driver using the installer you downloaded.

DDU: https://www.guru3d.com/files-details/display-dr...

Nvidia driver download: https://www.nvidia.com/Download/driverResults.a...

I hope this helps. Feel free to ask back any questions.

________________________________________________________

Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.

Sorry for the delay in reply.

If you are getting the error stating that you did not shut down your computer properly even when doing the procedure correctly, it could be caused by the Fast Startup feature.

Disable the Fast Startup feature and see if the error will be reported again.

1. Press "Windows + R", type powercfg.cpl and press "Enter";
2. In the left panel, select "Choose what the power button does";
3. Uncheck "Turn on fast startup" and click "Save changes".

Note: If the setting is not available to be changed, click on "Change settings that are currently unavailable" at the top of the page.

There is a small chance that disabling Fast Startup will resolve the freezes as well.

Hi David,

Thanks so much for helping!

I had already tried uninstalling and reinstalling the drivers but not this thoroughly. So I now downloaded the tool and deleted the drivers in Safe Mode (even deleted AMD and intel drivers even though it has been some 5 years since those have been in the pc but it cant hurt). Then restarted and installed reccomended drivers.

Ill keep you up to date if anything has changed or it happens again! (its hard to test since it doesnt seem to be happening at any specific moment and it isnt often so hopefully we see quick results or (even better) it doesnt happen again).

Thanks again for trying to help!

Matt

If you don't find any errors on the disk and the problem persists, perform an InPlace Upgrade. This procedure reinstalls Windows, which helps to fix problems.
But don't worry. You have the option to keep files, settings, and apps.

1. Download the Windows 11 ISO file from the link below;
   https://www.microsoft.com/en-us/software-download/windows11
2. Double-click the ISO to run;
3. On the "Install Windows 11" screen, uncheck "I want to help make the installation of Windows better" and select "Change how Windows Setup download updates";
4. On the next screen, select "Not right now" and click "Next";
5. Accept the terms of use;
6. On the "Ready to install" screen, select "Choose what to keep" and select what you want to keep.
7. Click on "Install" and wait for the procedure to finish. Your computer may restart several times.