Share via

why does my internet randomly disconnect for no reason

Anonymous
2022-07-11T02:49:52+00:00

for a while now my internet just randomly disconnects for no reason at all and I cannot reconnect it without restarting, sometimes it'll disconnect and sometimes it wont. I've tried literally every single way of fixing it that I've found on the internet, including but not limited to:

reinstalling my network driver

resetting bios

restarting my computer hundreds of times

running commands in command prompt

etc.

I really don't want to have to reinstall windows because I know I will somehow lose all my stuff even if i try getting my stuff back correctly. I need help because i am getting so tired of having the restart my computer 10+ times daily because of this. I am honestly stumped.

Windows for home | Windows 10 | Internet and connectivity

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments

4 answers

Sort by: Most helpful
  1. Anonymous
    2022-07-11T03:52:52+00:00

    Hi Dylan. I'm Greg, 10 years awarded Windows MVP, here to help you.

    Here are all possible fixes for Internet disconnecting. Please work through each step in each tutorial until one works. If none work then move on to the numbered steps for fixing Wifi that have been used by countless others.

    https://www.highspeedinternet.com/resources/why...

    https://speedify.com/blog/fix-internet-disconne...

    https://www.the-tech-addict.com/internet-keeps-...

    https://softwarekeep.com/help-center/wifi-keeps...

    https://helpdeskgeek.com/help-desk/wifi-keeps-d...

    https://windowsreport.com/wifi-getting-disconne...

    (Avoid ad links which intrude into editorial copy, especially avoid Restoro, PC Repair Tool and Reimage ads)

    https://windows101tricks.com/windows-10-wifi-ke...

    https://www.youtube.com/watch?v=dANypatfiwY

    If none of the above help II'll give you everything that works to fix Wifi so that at least something will work. Even if you've already tried a step please try or check it again in sequence. If you need any assistance I'll be standing by here to help:

    1. Update your drivers and BIOS/UEFI firmware from PC or motherboard maker's Support Downloads web page, using the full model number, Serial Number or Dell Service Tag on sticker. Compare the latest drivers available for download with the ones presently installed in Device Manager reached by right clicking the Start button. Make sure you have the latest BIOS or UEFI firmware, Chipset, Display (Video), Sound, USB3, Bluetooth, Network and all other drivers, or else download and install the latest now.

    Updating drivers from the Device Manager or Windows Update is rarely enough. The most basic thing we need to learn to maintain a PC is keep the latest manufacturer's drivers installed from their Support Downloads web page.

    If you have the latest network driver then try on it's Driver tab also to Roll Back, or Uninstall and then restart PC to reinstall the driver. Try also all older drivers from Update Driver > Browse > Let Me Pick list working backwards.

    1. Go to Device Manager > Network Adapters, select Wifi adapter, then Power Management tab, clear the check box to "Allow the computer to turn off the device to save energy." Then on the Advanced tab disable any energy-saving options.
    2. If this was caused by Version update then you can roll it back in Settings>Update & Security>Recovery and then hide it until it matures using the Hide Updates Tool.
    3. Enable IPv6 in the network adapter settings:

    https://www.tenforums.com/tutorials/90033-enabl...

    1. Run the fixit from https://support.microsoft.com/help/929852 (Re-enable IPv6 on all nontunnel interfaces) and reboot.
    2. Right click the network icon in System Tray at bottom right end of task bar to Troubleshoot Problems.

    Try all of these steps: https://www.kapilarya.com/how-to-reset-network-...

    1. Fix network connection issues in Windows: https://support.microsoft.com/en-us/windows/fix...
    2. Go to Settings > Network & Internet > WIfi > Manage Known Networks, highlight and remove the network having problems, restart PC to see if it shows up again.
    3. Try plugging in by ethernet cable to the router to compare, then plug the ethernet cable into the modem (if separate) to see if this might be an issue with the router.
    4. Try powering off modem, router and PC and then restarting in that order with 1 minute in between each. You may need to reset your router or even optimize it following these steps:

    https://www.lifewire.com/resetting-a-home-netwo...

    https://www.pcmag.com/article/258865/how-to-set...

    Your router manual is always available from the manufacturer's website for your exact model.

    1. You also are entitled to Support from your internet provider to get online on all devices. This is always included in the monthly bill. If your router is less than a year old they will also Support getting it connected and optimized.
    2. Another option is you could replace the wireless adapter with an inexpensive USB nano adapter like one of these:

    https://www.amazon.com/OURLiNK-600Mbps-Wireless...

    https://www.amazon.com/dp/B07P5PRK7J

    1. If nothing else works then do a Repair Install, by installing Media Creation Tool, open tool and choose to Upgrade Now. This reinstalls Windows while keeping files, programs and most settings in place, and is also the most stable method to advance to the latest version: https://www.tomshardware.com/how-to/fix-windows...

    I hope this helps. Feel free to ask any questions. Based on the results you post back I may have other suggestions if necessary.

    ______________________________________________

    Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.

    4 people found this answer helpful.
    0 comments No comments
  2. Anonymous
    2022-07-14T20:48:16+00:00

    after waiting a couple days for my external hard drive to arrive, i tried the repair and as I suspected, it did not work. in fact it actually made things worse because now I cant even use the search bar in the taskbar, and I tried fixing it which didn't work.

    also yes I did try every option, I have no results because the results are all the same, which is my internet disconnects for no reason at all at random intervals

    I don't know what to do anymore

    3 people found this answer helpful.
    0 comments No comments
  3. Anonymous
    2022-07-11T16:02:32+00:00

    sadly none of these solutions worked, I tried all of them to no avail. Also like I said before I do not want to reinstall windows entirely

    if you have anything other suggestions or information you need please let me know because this is becoming really frusturating.

    3 people found this answer helpful.
    0 comments No comments
  4. Anonymous
    2022-07-11T16:54:54+00:00

    It's strange that not one of those steps gave anything worth reporting back so I would know what else to suggest. Usually there are multiple interesting and important results to report back. There were literally dozens of steps there, including in the illustrated tutorials. Are you sure you tried them all?

    I did not suggest a Reset or Clean Install which are the only disruptive installs. The simple Repair Install which reinstalls Windows while saving your files and apps in place, brings it up to the latest version by the most stable method, takes about an hour and resolves most problems: https://www.tomshardware.com/how-to/fix-windows... is one of the most effective repairs isn't even slightly destructive, and is what is indicated if none of those other steps work.

    1 person found this answer helpful.
    0 comments No comments