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Can't connect to certain websites on a certain wifi network

Anonymous
2022-06-02T20:00:40+00:00

I recently bought a new laptop with window 11 and I can't seem to access certain websites on my home wifi network.

I tested it on other networks and everything worked, even when I used a wired connection to my router everything was fine. I tried to clear my browser cache, disable my antivirus and my firewall, restart my router, but nothing worked.

The weirdest thing is that certain websites work and others not and the websites that do work don't always do. For example I tried to type youtube.com on my search bar and it didn't work but when I used my search engine to find a link to the website it worked. For avast.com both did not work.

I tried using a different browser and it still had the same problems

The error code on Firefox is PR_CONNECT_RESET_ERROR

and on edge it's ERR_CONNECTION_RESET

I'd appreciate any help if you have an idea that might work

Windows for home | Windows 11 | Internet and connectivity

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  1. Anonymous
    2022-06-02T20:33:17+00:00

    Good Day MattisHollendieck,

    My name is Carlo, I am also using Windows 11 pc and community member like you. Let us work together to sort this out.

    -What site you are trying to open? can you please post it here.

    Here's the steps you can try.

    -Go to Settings

    -Click System

    -Click Troubleshooter then Additional troubleshooter.

    -Look for Internet Connection and run the troubleshooter.

    -Go to Device Manager

    -Expand the Network Adapters

    -Look for the Wireless driver that was installed

    -Right click and Update

    -Look for "Browse my computer for driver

    -Let me pick drivers available drivers

    -Choose an old driver and use it.

    Reset Network Settings

    Open Settings.

    Click on Network & Internet.

    Click on Status.

    Under the "Change your network settings" section, click the Network reset option.

    Click the Reset now button.

    Click the Yes button.

    Forget the Network

    -Press Windows key + X

    -Click Settings

    -Click Network and Internet

    -Click WIFI then Manage Known Network

    -Click your WIFI name and hit Forget.

    -Click Start, type CMD and run as administrator

    -Copy and paste each of the commands below and hit enter.

    netsh int ip reset

    netsh advfirewall reset

    netsh winsock reset

    ipconfig /flushdns

    ipconfig /release

    ipconfig /renew

    Once you entered all those commands restart your computer and try to connect.

    If issue persist, let's download the updated driver

    What is the exact model of your computer?

    To check the system model proceed with these steps.

    -Press Windows key + R

    -Type msinfo32 and hit enter.

    -Look for the System Model and manufacturer post it here.

    If you are using a custom built pc look for Baseboard version and Baseboard product and post it here.

    I hope the information above helps. Please let me know how it goes.

    Have a wonderful day ahead and stay safe.

    Sincerely,

    Carlo T.

    10+ people found this answer helpful.
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  2. Anonymous
    2022-06-04T16:01:02+00:00

    Good Day MattisHollendieck.

    That is the dedicated driver for your device model that was released by your computer manufacturer itself.

    After you perform those steps observe your device if you will experience the same.

    Have a wonderful day ahead and stay safe.

    Sincerely,

    Carlo T.

    6 people found this answer helpful.
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  3. Anonymous
    2022-06-04T15:54:13+00:00

    Thank you once again for the response. I haven't managed to install the drivers, everytime I try a message apprears saying that the update failed because there already are newer driver installed even if I unistall them. It also seems that the drivers automatically download after a restart.

    The issue is not on a particular websites and seems to happen randomly after a certain time on every website possible.

    6 people found this answer helpful.
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  4. Anonymous
    2022-06-02T21:40:43+00:00

    Thank you for the answer, unfortunately none of it worked, at first the command lines seemed to do the trick but after a few minutes the issue came back again. The model of the laptop is G15 5515 from Dell and the wifi chip is a Killer wifi 6 AX1650 from Intel

    6 people found this answer helpful.
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  5. Anonymous
    2022-06-03T04:46:30+00:00

    Good Day MattisHollendieck,

    I appreciate your time getting back to this thread, go to this link and download the driver.

    https://dl.dell.com/FOLDER08378935M/4/Killer-16...

    Once downloaded, save the driver in your desktop dont install it yet.

    -Go to Device Manager

    -Expand the Network Adapters

    -Look for the Wireless driver that was installed

    -Right click and Uninstall

    Once uninstalled, go now to your desktop and install the driver

    Restart once done and check.

    If issue persists can you please post the website here you are trying to access.

    Have a wonderful day ahead and stay safe.

    Sincerely,

    Carlo T.

    1 person found this answer helpful.
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