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Unable to install Graphics Tools in Windows 10 Pro

Anonymous
2022-06-26T22:39:29+00:00

Hi, I cannot install Graphics Tools as Optional Features with my PC:

Edition Windows 10 Pro

Version 21H1

Installed on ‎8/‎13/‎2021

OS build 19043.1806

Experience Windows Feature Experience Pack 120.2212.4180.0

The problem is once I click Install it will turns into "Install failed" immediately. In "optional feature history" I can see the error code is 0x80070490.

I tried the following methods but none of them work for me.

Windows for home | Windows 10 | Windows update

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  1. Anonymous
    2022-06-27T08:07:51+00:00

    Hi quagfeng,

    I see that you have installed other features and need to reboot, you can try rebooting the system and try installing Graphics Tools again.

    If it still dosen't work, there are two options, you can operate according to your needs.

    1. Create a new account

    You can try to create a new test account, because this cannot be ruled out because the account configuration is wrong. You can visit **** Create a local user or administrator account in Windows (microsoft.com) **** for more details. Then switch to log in to the newly created account to see if the function is available normally.

    Note: If the new account can be used normally, please do not delete the old account before backing up the data of old account to avoid any data loss.

    Note: If the new account can install the feature normally, and you want to use the new account, then you need to understand that the user data in the old account (under the C:\user<your user name> directory) will not be synchronized To the new account, you can only restore the data as much as possible by copying all the data (files, folders) under the old account to the new user folder and replacing the files/folders under new user account, then there is no guarantee of 100% success, including your User data from some Windows apps and all third-party apps in the old account won't sync. So please proceed with caution.

    2. Override system

    Please rest assured that override system will theoretically not affect your data and applications (you need to choose to keep files and applications in the next steps), just update all the system files are the latest. If you have important data, it is recommended that you make additional backups to prevent accidental loss of your data. Also make sure your system disk has enough free space, at least 40GB.

    • Download ISO

    Visit Download Windows 10 (microsoft.com) and click "Download Now" to download MCT (Media Control Tool), then download and run the program, select "Create installation media (USB flash drive, DVD or ISO file) for another PC” , and then choose Language, Version, Architecture (if you are not sure about these, choose "Use the recommended options for this PC"), then select "ISO file" in the "Select Media to Use" interface, and then a windows ISO file will be downloaded to your disk (about 4-5G in size, it is recommended that you choose a non-system disk).

    • Choose to override system

    After the download is complete, double-click the ISO file, double-click to run "setup.exe" in the open file explorer, and select "Change how Windows Installer downloads updates" > "Download updates, drivers and optional features", Select "Keep personal files and apps" after accepting the terms of the agreement, then click "Next" > "Install". Then the system will reboot a few times, and then enter the welcome screen.

    If the above two solutions are invalid, sorry you can only try to reset/reinstall the system*, I will give specific steps according to your reply.*

    Best Regards,

    Mosken- MSFT | Microsoft Community Support Specialist

    4 people found this answer helpful.
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  1. Anonymous
    2022-06-27T07:14:29+00:00

    Hi Mosken,

    thank you very much for your quick reply! Unfortunately all these methods don't work.

    Btw, I just ran Troubleshooting for "Windows Update" again, this time it just says "Troubleshooting couldn't identify the problem".

    But just for testing, I chose to install a random feature, "Arabic Script Supplemental Fonts", and it works.

    But when I choose to install "Graphics Tools", it fails:

    Do you have any further suggestions?

    1 person found this answer helpful.
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  2. Anonymous
    2022-06-27T22:35:04+00:00

    Hi Mosken, the "Override system" approach solves my problem. Thank you very much :) !

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  4. Anonymous
    2022-06-27T05:54:52+00:00

    Hi quagfeng,

    Welcome to post in Microsoft Community. I'm Mosken, let me help you figure it out.

    According to your description, I knew that you got an error installing Optional Fatures in Windows settings, even though you've tried some things to reset the components, it still failed. Is that right?

    First of all, according to the error code you provided, it is judged that the Windows Optional Features installation cache conflict caused you. You can try the following solutions to fix it.

    1. Please run Command Prompt as an administrator ("Win" logo key + "Q", enter "cmd", select "Run as administrator"), and enter the following commands one by one.

    net stop wuauserv

net stop bits

net stop cryptsvc

rd /s /q c:\Windows\SoftwareDistribution

rd /s /q %temp%

rd /s /q c:\Windows\temp

net start wuauserv

net start bits

net start cryptsvc

net start CryptSvc & net stop CryptSvc & net start CryptSvc 

net start msiserver & net stop msiserver & net start msiserver 

sfc /scannow

DISM /Online /Cleanup-Image /RestoreHealth

    2. Check system update

    You can follow the directions below to check system update, as most issues can be resolved with an update. On the desktop click "Start" > "Settings" > "Update & Security" > "Windows Update" >"Check for updates".

    3. Security software

    It is recommended that you try to quit all third-party security software and try to install it. Because some security software will over-protect your system, causing some basic functions to be unavailable.

    4. Optimize network connection

    "Win" logo key + "Q" to open the search box, enter 'ncpa.cpl', press Enter to open the "Network Connections" window, select your network adapter, right-click > "Properties", double-click "Internet Protocol Version (TCP/IP)", then check “Use the following DNS server address", and enter "2.2.2.1" in "Preferred DNS server", and enter "2.2.2.2" in "Alternate DNS server", then OK.

    If this change causes your other network applications to fail to work properly (unable to load or slow connection), you can set it to "Obtain DNS server address automatically" after the problem fixed.

    The above steps are provided based on the information I have learned so far, I wish that will be helpful to you. If your problem still cannot be solved by these steps, you could tell me the specific situation in the next reply. I will continue to assist you in solving the problem.

    ***Note: In the event that you're unable to reply to this thread, please ensure that your Email address is verified in the Community Website by clicking on Your Account Name > "My Profile" > "Edit Profile" > Add your Email Address > tick "Receive email notifications" checkbox > click on "Save".***

    Best Regards,

    Mosken- MSFT | Microsoft Community Support Specialist

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