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Following a catastrophic failure of my hard drive I replaced it and did a fresh install of Windows 10 on my Acer laptop. I'm not a novice at this sort of thing and everything went smoothly but for one thing, the Microsoft driver for the Brother DCP-J4120DW printer didn't work as it should.
I checked the printer settings and found nothing wrong, I also checked out what I could of the driver settings and found nothing obvious so I downloaded and installed the Brother driver from their website and everything now works fine but I'm the curious type who doesn't like it when things go wrong and I can't find an explanation for it.
Which brings me to the point of this post, can anyone explain why the Microsoft driver prints in Landscape mode when Portrait mode is selected and why it prints everything much smaller than actual size ( I estimate the actual size of the printout to be approx 33% or less of the expected size).
Any ideas anyone?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
The printer settings control the rotation and size so the answer should be there. There's generally two places for that. Application print settings override the default and then there's the default settings found under the Windows printer.
If you eg select portrait and no matter what it comes out as landscape then either what you're printing is actually in landscape on a portrait page, the printer changes it, or the driver has a bug. That's more involved as you have to narrow it down further.
Thanks for the reply but sadly no, that was the first thing I thought of as well but the settings are correct and the printout is correct now that I am using the official Brother driver without any adjustment to the printer. As such I'm convinced that this is a driver problem but I can't find it among the limited settings available
