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PC keeps crashing (kernel-power 41 / 0x8000400000000002)

Anonymous
2022-07-18T12:39:00+00:00

so my PC keeps crashing with seemingly no reason eversince the May genral win update (win10). up until that point it was running perfectly and there wasn't any changes in softwares for a good while before that. since then, I tried everything, and when I say everything I mean EVERYTHING. I tried clean installing windows myself, took it to a professional to fix it when it didn't help, they did another clean instal without the update (that I couldn't remove myself because it was buggy) and it keeps happening. I tried SFC and DCIM (it fixed some corrupted files at some point but it finds nothing else these days), updated some drivers and did pretty much everything that I could find on the internet. yet, the issue is the same. I'm at my 3rd clean win instal right now and it's annoying.

so the error I keep getting is this: kernel-power 41 / 0x8000400000000002

it's totally random when it happens, it's not software or time specific, sometimes it doesn't even happen for a day or two and then other times it happens ever 5 mins, so I'm at complete loss.

if anyone could offer any solutions I would be most appreciative.

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2022-09-29T08:27:18+00:00

    Hi, so it turned out it was my SSD that died. We couldn't really figure out why or how, because when the diagnostics were run on the PC, there was not a single issue. It seems to be a "not just me" problem because the professionals said they had some other PCs with the same errors around the time. So I got a new SSD and the PC is back up running like nothing happened.

    I personally still think it was a bug in one of the win updates that fried the system.

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  2. Anonymous
    2023-02-08T13:31:17+00:00

    I have the same problem in windows 11.

    minidump files at link below. https://drive.google.com/file/d/1pY5J591jgWt5OpF8eugNJIBVrF6vwwkR/view?usp=sharing

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  3. Anonymous
    2022-07-21T09:29:37+00:00

    Hi Dave, thanks for still being here.

    My PC still didn't crash which is great but also weird, so I still don't have minidumps, but I figured I could get the same info from the Eventviewer?! So I saved out my logs both in .evtx and .csv in hope you can take a look at them. You can find both on the link bellow.

    Turns out I still have problems in the background, I just don't notice them as much since no big crashes happening. I just want to know what is wrong at this point so I can fix it before the whole PC dies on me.

    https://drive.google.com/drive/folders/1sDN457v5yiibHljv0zHX0ovrPNPP8Pqn?usp=sharing

    p.s.: unfortunately my Win was set to Hungarian at some point and the logs show that. I hope it's not a problem

    Thanks again.

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  4. Anonymous
    2022-07-19T11:49:38+00:00

    Hi Dave, thanks for the help!

    I checked my PC for any crash log files, but apparently there aren't any at the moment. I suspect it's because I have CCleaner running after big crashes as they generate huge temp dumps (like 8-12GB) at times. I went and set up the minidumps, but the PC decided to run smoothly since I posted, so I'm kind of waiting for it to happen at the moment... As I said, it's completely random when it crashes, there's no specific task to trigger it.

    Once I can get a minidump, I will post a link with it.

    Thanks again.

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  5. Anonymous
    2022-07-18T13:10:50+00:00

    Hi ribhinnog ,

    I am Dave, I will help you with this.

    Please check to see if your PC is producing any minidump files, I will check those to see if they provide any insight into a potential cause of the system crashes.

    Open Windows File Explorer.

    Navigate to C:\Windows\Minidump

    Copy any minidump files onto your Desktop, then zip those up.

    Upload the zip file to the Cloud (OneDrive, DropBox... etc.), then choose to share those and get a share link.

    Then post the link here to the zip file, so we can take a look for you.

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