Microsoft Mobile 3500 Mouse

Hi,

Thanks for your post in Microsoft Community.

Did you download the app here? What version did you download? Is it 14.41.137.0?

**** Mouse and Keyboard Center download (microsoft.com)

What is the prompt when installing the software? Is the driver signature expired or the software's signature expired?

Can it be installed on other computers?

We need this information to check for possible errors. We look forward to hearing from you.

Kirk | Microsoft Community Support Specialist

* Beware of scammers posting fake support numbers here.

* If your problem is not solved, you could reply to the post again and we would continue to provide technical support for you.

* Please check and vote this answer if it helps as it will be beneficial to more community members reading here.

I wonder if playing with the drivers will even do anything. Feels like there's something else with the user's computer here since the downloaded driver package include support for this mouse anyway and as well it should have worked before that - if a mouse doesn't work when you plug it in then the OS is likely messed up or the mouse is DOA.

You should make sure Windows is fully up-to-date. If it is then a piece may not be working properly or is being blocked or messed up by something eg 3rd party AntiVirus application.

Windows 11 has nothing to do with it on its own. Windows 10 has full product support... and its a mouse lol.

New user would be more correct line of thinking I believe but it might require something further. A non-working mouse is rather bad.

I just also found out she has Windows 11..... i still have 10 - could that make a difference?

Hi Kirk

Update: Just tried the mouse and transceiver in my wifes laptop - it works fine! didn't have to do anything... it just works...

I notice on HER laptop in Device Manager, the mouse shows as a HID device (Microsoft USB Dual Receiver Wireless Mouse (Mouse and Keyboard Center) under the Mice section

but on my laptop, i insert the transceiver and in Device Manager it shows under Other Devices as Microsoft Nano Transceiver v1.0.

The reason i got this mouse is because my previous (SAME mouse) stopped working. I tried my old mouse and transceiver just now and that shows the same thing. (Other Devices: Microsoft Nano Transceiver v1.0) and doesn't show in Mice and other pointing devices.

Weird.

Any idea what might be going on with my laptop / Windows ???

Hi,

Thanks for your post in Microsoft Community.

Did you download the app here? What version did you download? Is it 14.41.137.0?

Mouse and Keyboard Center download (microsoft.com)

What is the prompt when installing the software? Is the driver signature expired or the software's signature expired?

Can it be installed on other computers?

We need this information to check for possible errors. We look forward to hearing from you.

Kirk | Microsoft Community Support Specialist

---

* Beware of scammers posting fake support numbers here.

* If your problem is not solved, you could reply to the post again and we would continue to provide technical support for you.

* Please check and vote this answer if it helps as it will be beneficial to more community members reading here.

Hi, thanks for coming back so quickly... It is 64 bit version 14.41 and is downloaded from the Microsoft Mouse and download center at https://support.microsoft.com/en-us/topic/mouse-and-keyboard-center-download-f5b10905-7887-eedb-2f1c-d0737a36a3b2  and from there, you can only download 1 version - the latest I assume.

Regarding the install process:

I open the downloaded file MouseKeyboardCenter_64bit_ENG_14.41.exe. It extracts for setup.exe

I click Accept for the Licence terms

It says mouse and keyboard center software is ready to install - I click on Install

It says installing and after 1 second I get pop up error message:

"Setup must close because an error occurred. Verify that the computer meets the system requirement on the product packaging and try running Setup again. If this happens again, see Help for customer support options. (Error Code 2)."

So, no info regarding signature or certificate having expired, that was just something i noticed myself when i checked the certificate when it asks : Do you want this app to make changes to your device:

Show information about the publishers certificate:

Certificate Information:

Issued to Microsoft Corporation

Issued by Microsoft Code Signing PCA 2011

Valid from 15/11/20 to 02/12/2021

I haven't tried this on any other computer. My wife also has a Microsoft 3500 mouse which works and i don't want to screw that up.... Hope this info helps....

thanks

Andy