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My laptop screen shuts off when I unplugged the power cord. But my second screen is on.

Anonymous
2022-06-07T01:35:32+00:00

How do I get it back to normal. I just put a new battery in.

Windows for home | Windows 10 | Performance and system failures

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  1. Lester Bernard Reyes 78,435 Reputation points Independent Advisor
    2022-06-07T02:07:07+00:00

    Hi and thanks for reaching out. My name is Bernard a Windows fan like you. I'll be happy to help you out today.

    This problem actually occurs when there is a problem with your power options, kindly follow the steps below and I hope this helps.

    Method 1. Restore default power options

    -Press the Windows key + R then type:

    powercfg -restoredefaultschemes

    -Restart PC and check.

    Method 2. Run power Troubleshooter

    • Press the Windows key + R then type:

    msdt.exe /id PowerDiagnostic

    • Click OK then follow the prompt to run the power troubleshooter

    -Restart the device after

    Method 3.

    Open Control Panel> Click Hardware and Sound > Click Power Options> then click Choose what the power buttons do > Click Change settings that are currently unavailable> Check Sleep (or uncheck then check it again)

    Click Save Changes then restart.

    Method 4. Do clean boot:

    A “clean boot” starts Windows with a minimal set of drivers and startup programs so that you can determine whether a background program is interfering with your game or program.

    • In the search box on the taskbar, type MSConfig and select System Configuration from the results.
    • On the Services tab of System Configuration, select Hide all Microsoft services, and then select Disable all.
    • On the Startup tab of System Configuration, select Open Task Manager.
    • Under Startup in Task Manager, for each startup item, select the item and then select Disable.
    • Close Task Manager.
    • On the Startup tab of System Configuration, select OK. When you restart the computer, it's in a clean boot environment.

    Troubleshooting reference: https://support.microsoft.com/en-us/topic/how-t...

    Let me know how it goes and I hope that helps.

    Bernard

    Independent Advisor

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