Hi Lujille Espinosa.
I'm David, and I'm happy to help you.
What is the manufacturer and model of your computer?
Can you see the Wi-Fi adapter in Device Manager?
- Press "Windows + X" and select "Device Manager". Then expand "Network adapters".
If not visible, see if enabling "Show hidden devices" will make the adapter visible.
- On Device Manager, click on the "View" menu and select "Show hidden devices";
- Expand "Network adapters";
- If the Wi-Fi adapter is listed, right-click and select "Properties". Check if there is an error in "Device Status".
I await your reply.
Feel free to ask back any questions.