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Audio crackling/popping when I interact with Windows10

Anonymous
2022-07-11T23:53:44+00:00

I recently started having an audio issue a few days ago, where when I have music playing (either on Spotify or Youtube) and I open the Windows Explorer to view files, open an application, hover over buttons or folders in the Explorer, or do anything on my computer, the audio sometimes pops and crackles, reacting to my mouse movements/actions. It also happens when I'm only listening to music and not moving my mouse. It will crackle maybe once every 2-3 minutes. I've gone through several websites and conducted steps to diagnose my problem, such as:

  • updating my audio drivers (no new updates found)
  • removing any sound effects on my playback device
  • changing the default format on my playback device (tried most options)
  • turning/replugging/cleaning/fiddling with the output jacks (I have a front and a rear 3.5mm jack and both of them crackle through my speakers and headphones)
  • reviewing DPC latency/audio processing latency checks via LatencyMon (no issue, got the green light)
  • reviewing overall CPU/memory/GPU usage (CPU and GPU are single digits and memory is around 30% because of browsers and other caches)
  • moving any possible interfering tech out of the way (closest objects are my monitor and keyboard + mouse)
  • "power drained" my computer (shut down, turn off PSU, unplugged everything, hold down power button for 20 seconds)

The only thing I can think of that changed with my computer is that I swapped out my graphics card (from a GTX 980 TI to RTX 2080) about a month before the crackling started. I didn't touch anything around the audio jack pin connectors and the PSU supports the increase in graphics processing power.

I'm out of ideas to try, so I'm hoping someone can give me some further advice.

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2023-02-11T19:40:56+00:00

    Makes me think it's a core Windows driver issue going on?

    I am pretty sure it's a core Windows driver issue. The way they set Windows up, even when you uninstall something, it just comes back the next time you restart your computer. This problem of crackling audio happens to me whether I have it coming in over my speakers or headphones. It's so irritating...the moment you try to interact with a new program, regardless of how much RAM you have or how good your GPU is, you get this audio lag/crackle. Before I saw how it was impacting everyone else, I thought it was maybe something wrong with my hardware. But lately I've noticed it happening on my Windows laptop, too, but mysteriously, not on my Mac. Now I'm hearing it happens on Windows 11, too--so there's really no escaping it, I guess, unless you want to leave Windows entirely. It's so strange to me that Microsoft hasn't officially addressed this, after all this time.

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  2. Anonymous
    2023-02-05T23:56:13+00:00

    Just wanted to add my own voice to this problem, running Windows 11 with the exact same issue.

    I note that for me when windows starts if I hear a pop at the start of the Windows startup, then it's a good sign that audio is going to be a problem today.

    Question for everyone: Are you all using Realtek sound controllers and drivers?

    Things I have tried that don't fix it:

    • Disabling Fast Start (it's still off but the problem persists - I double checked after reading above that someone had this turn back on.
    • Installed latest updates.
    • Rolled back my ASUS MB bios to previous version (this actually helped with a sleep crashing issue, but not the audio problem).
    • Updating Windows audio drivers
    • Rolling back Windows audio drivers
    • Updating and rolling back ASUS/Realtek drivers
    • Removing all signs of Sonic Studio
    • Disabling DTS
    • Disabling all other audio inputs and outputs that I don't use (but another bug in Windows causes these to come back from time to time - and the defaults to change - another problem featured in other threads)
    • changing how I connect to the speakers (they are powered speakers with a built in DAC) - BT, optical, analogue
    • Updating Windows
    • All the other things listed above and in all those articles (outside of reinstalling Windows)
    • Standing on one foot and rubbing my tummy while patting my head

    I was about to buy a USB audio "card" but I see that someone else tried that.

    One thing I am unsure about is why there are Realtek drivers from Microsoft for the Audio inputs and outputs section in Device Manager, and Realtek drivers under Sound, video and game controllers. I wonder if this driver mismatch is part of the issue?

    Going to try reaching out to Realtek to see if they can help. It's one of those problems that is annoying enough to warrant spending time trying to fix it, but small enough to feel like such a waste of time doing so with no real answers from anyone who can actually understand what is going on software and/or hardware wise (I am 99% sure it's driver related).

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  3. Anonymous
    2023-08-13T09:39:54+00:00

    I went to control panel -> hardware and sound -> sound -> speakers (select your speakers) -> properties -> advanced and then I disabled:

    • Allow applications to take exclusive control of this device
    • Allow hardware acceleration of audio with this device
    • Enable audio enhancements

    It seems to be working fine for now. I don't experience any popping or buzzing anymore and I hope it will stay that way.

    I hope it works for you as well.

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  4. Anonymous
    2022-12-07T01:05:36+00:00

    Message to everyone here: attempt turning off "Windows Fast Startup"

    The fact that my audio worked after a restart wasnt a coincidence. It turned out this garbage windows option decided to check itself on after an update and was the absolute villain responsible for the months of irritation.

    Turning this off has 1000000% fixed this disgusting issue permanently and it has not made an appearance since.

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  5. Anonymous
    2022-07-14T22:34:14+00:00

    Hi Greg,

    Thank you so much for all the links you researched for me. I tried every link and it still wasn't cooperating, so I watched the first Youtube video (https://www.youtube.com/watch?v=MjxzBIHrXUM)

    , which showed how to install an older version of the HD audio driver from my files and that worked, until I restarted my computer.

    Step by step in case someone else runs into this:

    1. Go to Device Manager
    2. Open "Sound, video and game controllers"
    3. Right click on your audio device (Realtek High Definition Audio or might say High Definition Audio Device)
    4. Click Update Driver
    5. Select Browse my computer for driver software
    6. Select Let me pick from a list of available drivers on my computer
    7. Pick the High Definition Audio Device (if it doesn't appear, you might have to go download it from somewhere)
    8. Install
    9. Restart computer

    The culprit seems to be the latest Windows 10 update (on the "2022-06 Cumulative Update for Windows 10 Version 20H2" and 21H2 update, assuming June version - I updated to try to resolve this problem but kept happening). Something about it is no longer compatible with the Realtek High Definition Audio driver. To confirm the problem, I "updated" the High Definition Audio driver to the latest Realtek one (are they even the same?) and the audio popping problem came back.

    It seems like restarting my computer changes/updates something behind the scenes and the problem resurfaces.

    If I could get further assistance, that would help.

    Thanks,

    Monet

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