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High latency problems causing audio cracklings and pops

Anonymous
2022-07-12T13:11:56+00:00

Hello,

I'm asking for help with my computer. I have audio pops and cracklings, with a small persistent background noise which really looks like interferencies (I hear it louder when I move my mouse).

I am using a headset wired with a jack 3.5 cable, so I hear the interferences, but not with other headsets wired on USB port, though the cracklings and pops still appear whether I am wired on USB or jack port.

I did a check with LatencyMon which resulted in high latency in every field mesured as you can see before :

Here is the complete result log :

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CONCLUSION

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Your system appears to be having trouble handling real-time audio and other tasks. You are likely to experience buffer underruns appearing as drop outs, clicks or pops. One or more DPC routines that belong to a driver running in your system appear to be executing for too long. Also one or more ISR routines that belong to a driver running in your system appear to be executing for too long. One problem may be related to power management, disable CPU throttling settings in Control Panel and BIOS setup. Check for BIOS updates.

LatencyMon has been analyzing your system for 0:15:45 (h:mm:ss) on all processors.

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SYSTEM INFORMATION

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Computer name: SLOTH

OS version: Windows 11, 10.0, version 2009, build: 22000 (x64)

Hardware: OMEN by HP 45L Gaming Desktop GT22-0xxx, HP

BIOS: F.21

CPU: GenuineIntel 12th Gen Intel(R) Core(TM) i7-12700K

Logical processors: 20

Processor groups: 1

Processor group size: 20

RAM: 32525 MB total

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CPU SPEED

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Reported CPU speed (WMI): 3610 MHz

Reported CPU speed (registry): 3610 MHz

Note: reported execution times may be calculated based on a fixed reported CPU speed. Disable variable speed settings like Intel Speed Step and AMD Cool N Quiet in the BIOS setup for more accurate results.

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MEASURED INTERRUPT TO USER PROCESS LATENCIES

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The interrupt to process latency reflects the measured interval that a usermode process needed to respond to a hardware request from the moment the interrupt service routine started execution. This includes the scheduling and execution of a DPC routine, the signaling of an event and the waking up of a usermode thread from an idle wait state in response to that event.

Highest measured interrupt to process latency (µs): 9136,40

Average measured interrupt to process latency (µs): 7,872447

Highest measured interrupt to DPC latency (µs): 9130,30

Average measured interrupt to DPC latency (µs): 2,577180

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REPORTED ISRs

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Interrupt service routines are routines installed by the OS and device drivers that execute in response to a hardware interrupt signal.

Highest ISR routine execution time (µs): 8311,620499

Driver with highest ISR routine execution time: Wdf01000.sys - Runtime de l’infrastructure de pilotes en mode noyau, Microsoft Corporation

Highest reported total ISR routine time (%): 0,002540

Driver with highest ISR total time: Wdf01000.sys - Runtime de l’infrastructure de pilotes en mode noyau, Microsoft Corporation

Total time spent in ISRs (%) 0,002545

ISR count (execution time <250 µs): 49249

ISR count (execution time 250-500 µs): 0

ISR count (execution time 500-1000 µs): 0

ISR count (execution time 1000-2000 µs): 0

ISR count (execution time 2000-4000 µs): 10

ISR count (execution time >=4000 µs): 0

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REPORTED DPCs

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DPC routines are part of the interrupt servicing dispatch mechanism and disable the possibility for a process to utilize the CPU while it is interrupted until the DPC has finished execution.

Highest DPC routine execution time (µs): 7573,168421

Driver with highest DPC routine execution time: dxgkrnl.sys - DirectX Graphics Kernel, Microsoft Corporation

Highest reported total DPC routine time (%): 0,010445

Driver with highest DPC total execution time: dxgkrnl.sys - DirectX Graphics Kernel, Microsoft Corporation

Total time spent in DPCs (%) 0,033443

DPC count (execution time <250 µs): 838210

DPC count (execution time 250-500 µs): 0

DPC count (execution time 500-10000 µs): 388

DPC count (execution time 1000-2000 µs): 3

DPC count (execution time 2000-4000 µs): 1

DPC count (execution time >=4000 µs): 4

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REPORTED HARD PAGEFAULTS

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Hard pagefaults are events that get triggered by making use of virtual memory that is not resident in RAM but backed by a memory mapped file on disk. The process of resolving the hard pagefault requires reading in the memory from disk while the process is interrupted and blocked from execution.

NOTE: some processes were hit by hard pagefaults. If these were programs producing audio, they are likely to interrupt the audio stream resulting in dropouts, clicks and pops. Check the Processes tab to see which programs were hit.

Process with highest pagefault count: systemsettings.exe

Total number of hard pagefaults 673

Hard pagefault count of hardest hit process: 164

Number of processes hit: 43

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PER CPU DATA

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CPU 0 Interrupt cycle time (s): 31,684120

CPU 0 ISR highest execution time (µs): 2259,232133

CPU 0 ISR total execution time (s): 0,204257

CPU 0 ISR count: 24908

CPU 0 DPC highest execution time (µs): 5193,433795

CPU 0 DPC total execution time (s): 1,242105

CPU 0 DPC count: 336007

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CPU 1 Interrupt cycle time (s): 16,098252

CPU 1 ISR highest execution time (µs): 0,0

CPU 1 ISR total execution time (s): 0,0

CPU 1 ISR count: 0

CPU 1 DPC highest execution time (µs): 714,367313

CPU 1 DPC total execution time (s): 0,262843

CPU 1 DPC count: 24959

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CPU 2 Interrupt cycle time (s): 19,761547

CPU 2 ISR highest execution time (µs): 0,0

CPU 2 ISR total execution time (s): 0,0

CPU 2 ISR count: 0

CPU 2 DPC highest execution time (µs): 7573,168421

CPU 2 DPC total execution time (s): 1,294077

CPU 2 DPC count: 110705

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CPU 3 Interrupt cycle time (s): 13,071578

CPU 3 ISR highest execution time (µs): 45,492521

CPU 3 ISR total execution time (s): 0,022524

CPU 3 ISR count: 2156

CPU 3 DPC highest execution time (µs): 500,679778

CPU 3 DPC total execution time (s): 0,045121

CPU 3 DPC count: 3116

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CPU 4 Interrupt cycle time (s): 13,302617

CPU 4 ISR highest execution time (µs): 2304,307479

CPU 4 ISR total execution time (s): 0,068756

CPU 4 ISR count: 6335

CPU 4 DPC highest execution time (µs): 147,367867

CPU 4 DPC total execution time (s): 0,173117

CPU 4 DPC count: 46996

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CPU 5 Interrupt cycle time (s): 14,095988

CPU 5 ISR highest execution time (µs): 0,0

CPU 5 ISR total execution time (s): 0,0

CPU 5 ISR count: 0

CPU 5 DPC highest execution time (µs): 292,724654

CPU 5 DPC total execution time (s): 0,183458

CPU 5 DPC count: 16827

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CPU 6 Interrupt cycle time (s): 15,695989

CPU 6 ISR highest execution time (µs): 0,0

CPU 6 ISR total execution time (s): 0,0

CPU 6 ISR count: 0

CPU 6 DPC highest execution time (µs): 1162,277562

CPU 6 DPC total execution time (s): 0,526263

CPU 6 DPC count: 47473

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CPU 7 Interrupt cycle time (s): 12,822803

CPU 7 ISR highest execution time (µs): 68,385042

CPU 7 ISR total execution time (s): 0,010603

CPU 7 ISR count: 750

CPU 7 DPC highest execution time (µs): 92,992244

CPU 7 DPC total execution time (s): 0,017656

CPU 7 DPC count: 1418

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CPU 8 Interrupt cycle time (s): 15,001709

CPU 8 ISR highest execution time (µs): 8311,620499

CPU 8 ISR total execution time (s): 0,160005

CPU 8 ISR count: 13632

CPU 8 DPC highest execution time (µs): 5465,837673

CPU 8 DPC total execution time (s): 0,389327

CPU 8 DPC count: 43778

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CPU 9 Interrupt cycle time (s): 17,022988

CPU 9 ISR highest execution time (µs): 0,0

CPU 9 ISR total execution time (s): 0,0

CPU 9 ISR count: 0

CPU 9 DPC highest execution time (µs): 1042,766205

CPU 9 DPC total execution time (s): 0,680977

CPU 9 DPC count: 63595

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CPU 10 Interrupt cycle time (s): 16,877869

CPU 10 ISR highest execution time (µs): 0,0

CPU 10 ISR total execution time (s): 0,0

CPU 10 ISR count: 0

CPU 10 DPC highest execution time (µs): 793,608864

CPU 10 DPC total execution time (s): 1,155530

CPU 10 DPC count: 105376

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CPU 11 Interrupt cycle time (s): 15,088656

CPU 11 ISR highest execution time (µs): 36,401108

CPU 11 ISR total execution time (s): 0,000086

CPU 11 ISR count: 5

CPU 11 DPC highest execution time (µs): 496,162881

CPU 11 DPC total execution time (s): 0,055225

CPU 11 DPC count: 10021

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CPU 12 Interrupt cycle time (s): 11,621449

CPU 12 ISR highest execution time (µs): 41,508033

CPU 12 ISR total execution time (s): 0,009428

CPU 12 ISR count: 640

CPU 12 DPC highest execution time (µs): 2150,354571

CPU 12 DPC total execution time (s): 0,031158

CPU 12 DPC count: 3636

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CPU 13 Interrupt cycle time (s): 12,636521

CPU 13 ISR highest execution time (µs): 0,0

CPU 13 ISR total execution time (s): 0,0

CPU 13 ISR count: 0

CPU 13 DPC highest execution time (µs): 140,586150

CPU 13 DPC total execution time (s): 0,007011

CPU 13 DPC count: 1037

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CPU 14 Interrupt cycle time (s): 13,132451

CPU 14 ISR highest execution time (µs): 0,0

CPU 14 ISR total execution time (s): 0,0

CPU 14 ISR count: 0

CPU 14 DPC highest execution time (µs): 535,130194

CPU 14 DPC total execution time (s): 0,163368

CPU 14 DPC count: 15834

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CPU 15 Interrupt cycle time (s): 12,767137

CPU 15 ISR highest execution time (µs): 0,0

CPU 15 ISR total execution time (s): 0,0

CPU 15 ISR count: 0

CPU 15 DPC highest execution time (µs): 255,942936

CPU 15 DPC total execution time (s): 0,005362

CPU 15 DPC count: 963

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CPU 16 Interrupt cycle time (s): 12,815957

CPU 16 ISR highest execution time (µs): 41,612742

CPU 16 ISR total execution time (s): 0,005146

CPU 16 ISR count: 820

CPU 16 DPC highest execution time (µs): 96,121884

CPU 16 DPC total execution time (s): 0,021765

CPU 16 DPC count: 1359

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CPU 17 Interrupt cycle time (s): 13,703126

CPU 17 ISR highest execution time (µs): 0,0

CPU 17 ISR total execution time (s): 0,0

CPU 17 ISR count: 0

CPU 17 DPC highest execution time (µs): 460,692521

CPU 17 DPC total execution time (s): 0,052919

CPU 17 DPC count: 4054

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CPU 18 Interrupt cycle time (s): 12,069722

CPU 18 ISR highest execution time (µs): 0,0

CPU 18 ISR total execution time (s): 0,0

CPU 18 ISR count: 0

CPU 18 DPC highest execution time (µs): 367,341828

CPU 18 DPC total execution time (s): 0,010467

CPU 18 DPC count: 1010

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CPU 19 Interrupt cycle time (s): 12,170409

CPU 19 ISR highest execution time (µs): 32,800554

CPU 19 ISR total execution time (s): 0,000255

CPU 19 ISR count: 14

CPU 19 DPC highest execution time (µs): 63,723546

CPU 19 DPC total execution time (s): 0,003484

CPU 19 DPC count: 442

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The main drivers that are executing for too long are graphic drivers, and more rarely network drivers :

Currently I haven't solved it after trying a lot of possible resolutions that I will try to list below :

  • did a clean factory reset of Windows 11
  • disabled CPU throttling
  • manually updated all drivers on the computer
  • disabling devices that may cause the problem like Intel; Realtek or NVIDIA drivers
  • tried modifying some settings like setting my main GPU as default GPU, setting high performance modes (in NVIDIA control panel and in the power settings of windows) and some others that I forgot (but none of these have worked so far).

I can try to do a check with windows SDK but I never did it so I will have to check for it.

I am using a studio headset so I don't know if the problem can be caused by a hardware issue on the motherboard (I don't have any sound card) and if I should buy one or some device to control the sound output without capturing the interferences, or if it is a software issue.

I have found a lot of topics about this issue but never found any relevant or reliable solution, so I'll try there, hope someone will be able to help me (I am not an expert with all that concerns drivers or system files so I prefer not to try modifying registries or others sensible elements).

I still can return it but I prefer to do it as a last resort.

Thanks by advance if you can help.

Windows for home | Windows 11 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2022-07-13T11:40:08+00:00

    Hello and a first of all I want to say a big thanks to you for giving me all these tips.

    I have tried almost all the solutions you gave me, and I will give you a feedback about what has changed and what hasn't (because yes, my problem are solved in part but there are some issues remaining even after having followed all these steps).

    First of all, after resetting my Windows system, updating ALL drivers, BIOS and applications on my computer, my latency problems are almost gone (there are rarely some peaks that remain for example when I launch an application that is pretty heavy, some graphic drivers are still executing for too long).

    These pops are appearing when I launch a game or when I come back to chrome and it loads all the tabs that were unloaded, that is to say when the PC is doing heavy loadings or operations.

    The remaining problems are there, and they seem detached from the previous issue. Sometimes, when I'm watching a video (when I'm playing there are absolutely no problems) the sound starts crackling, and it disappears if I unplug and replug my headset. It is especially loud when I'm playing a game, but it is strange because in the game there are NO issues, but when I ALT + TAB to come back to my desktop (with the game in background) the cracklings are really louder than when there is nothing in background.

    I want to specify that I tried on two other computers and there were no problems, no cracklings, no pops, absolutely perfect sound, so it is coming from the computer and not from the headphones.

    Updating the drivers seems to have resolved the loud pops but the cracklings are still present as they were before, so I think it is a different problem because it may have changed at least a bit if the drivers were the cause of the issue (it's just my point of view).

    But I discovered something odd for me about the small static noises in my headphones, tell me what you think of that :

    I tried putting the sound output in my screen to see if the issues were still there, and when I disabled my headphones, the static sound was still here (when the sound was in my coming out from my screen and not from the headphones), and when I was moving the mouse the noises were louder, so it really looks like interferences, but it doesn't seem to come from the softwares or the drivers because the issue would have disappeared when the headphones were disabled, haven't it ? Maybe a hardware problem ? Can it come from a defective jack port or cable ?

    As JosephT71 said above, it can come from my wifi router but if it was the case can these interferences coming from the router be impacted by the mouse ?

    I started considered returning my product, because I estimate that you shouldn't have to do such reparations under any circumstances espacially when you buy a computer at a high price.

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  2. Anonymous
    2022-07-12T16:29:50+00:00

    Thank you for you answer, but I don't think it is exactly my problem.

    I may have incorrectly explained it, but I have these static sounds ONLY when I am using my headset plugged on a jack port (which is more sensible I suppose because it is done for audio not as USB ports). But when I plug a headset on a USB port I have no static sounds, but the cracklings still remain. I think these are two different problems, the cracklings seems to be due to my really high latency.

    Furthermore, all my setup is wired, I use an ethernet connection and I have no wireless device.

    My internet router has wifi activated, it is at something like 5-6 meters from my computer but not at the same stage, and anyway I have both wifi and bluetooth disabled on my computer, I never use them.

    Can it still be the fault of my router ? And if that's the case what can I do ? I don't think putting aluminium around my computer will be a reliable solution.

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  3. Anonymous
    2022-07-12T17:13:51+00:00

    Hi Yorlong. I'm Greg, 10 years awarded Windows MVP, here to help you.

    1. Try these fixes for sound popping, crackling, and distorted in Windows 11:

    https://thegeekpage.com/audio-sound-popping-on-...

    https://www.getdroidtips.com/fix-windows-11-aud...

    https://windowsreport.com/windows-11-sound-dist...

    (Avoid ad links which intrude into editorial copy, especially avoid Restoro, PC Repair Tool and Reimage ads)

    https://allthings.how/how-to-improve-audio-soun...

    https://www.makeuseof.com/windows-11-crackling-...

    https://www.youtube.com/watch?v=Iq1DkIL25XU

    1. The Display and Sound drivers are so important here that merely updating it is sometimes not enough. So let's try everything possible to get it working correctly:

    First make sure you have updated the Display and sound drivers from the PC or Display adapter maker's Support Downloads web page for your exact model number, HP Serial Number or Dell Service Tag - from the sticker on the PC.

    While there check also for newer chipset, BIOS/UEFI firmware (very important), network, USB3 and other drivers, comparing to the ones presently installed in Device Manager reached by right clicking the Start Menu.

    Remove the old display driver using DDU https://www.wagnardsoft.com/content/ddu-guide-t... if necessary installing in Safe Mode with Networking (so you have internet), or Safe Mode, accessed by one of these methods: https://winaero.com/how-to-boot-windows-11-in-s...

    If this doesn't give you the latest or ideal driver for what you need, compare it to the driver offered by the Intel driver update Utility here: https://www.intel.com/content/www/us/en/support...

    or the Nvidia GeForce scanner here: http://www.nvidia.com/Download/Scan.aspx?lang=e...

    or the AMD autodect utility here: http://support.amd.com/us/gpudownload/windows/P...

    For driver issues one fix that is working is to Roll back or Uninstall the Driver on the Display Device > Driver tab, restart PC to reinstall driver. You can also try older drivers in Device Manager > Display device > Driver tab > Update Driver > Browse > Let Me Pick.

    Then you will know you've tried everything in addition to Windows Update drivers.

    Adjust the screen resolution until it fits and looks best at Settings > System > Display.

    Then expedite all WIndows Updates including Optional to see if it pushes Monitor or other enabling drivers.

    Check for a monitor driver by expediting Windows Updates (including Optional Updates) in Settings > Update & Security > Windows Update > Check for Updates to install all Updates until no more are offered.

    1. Expedite install of all Windows Updates in Settings > Update & Security > Windows Update > Check for Updates, including needed restarts, then go back to check again until no more are offered.

    Then go into Microsoft Store app > My Library > Get Updates and expedite all Store app Updates, too, until no more are offered.

    1. Establish a Clean Boot to turn off Startup Freeloaders that can conflict and cause issues:

    https://www.makeuseof.com/clean-boot-windows-11/

    1. Test for account corruption by creating a new Local Admin account to see if the problem goes away:

    https://pureinfotech.com/create-local-administr...

    Sign into the new account, test it works correctly, if so move files over, test all apps work or reinstall any that don't. Then when ready delete the old account in Settings > Accounts > Family & Other Users.

    You can change it to your Microsoft account if desired in Settings > Accounts > Your Info > Sign in with a Microsoft Account Instead.

    1. Download, install and run a full scan with free Malwarebyes from https://www.malwarebytes.com/mwb-download/ after enabling Root Kit scan in Scan Settings. Clean Up anything it finds and then run again. Turn off Real Time trial in Control panel to keep as on-demand scanner.
    2. Run System File Checker/DISM in WIndows 11:

    https://www.elevenforum.com/t/use-system-file-c...

    1. If that doesn't fix it then you can do a Windows 11 Repair Upgrade which reinstalls Windows while saving your files and apps in place, brings it up to the latest version by the most stable method, takes about an hour and resolves most problems: https://www.elevenforum.com/t/repair-install-wi...
    2. Keep in mind you also have a one year manufacturer's support, repair and replacement warranty that comes with any hardware so if problems persist you can call on the PC manufacturer's Support to fix or replace it, making sure it gets done soon enough so you can ensure the repairs work in time for the warranty expiration, or extend it. The PC may also still be under Store return policy, I would contact the manager who will often try to help.

    Feel free to ask back any questions. Based on the results you post back I may have other suggestions if necessary.

    ______________________________________________

    Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.

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  4. JosephT71 9,215 Reputation points
    2022-07-12T16:56:09+00:00

    RF interference can also come from fluorescent light, but I don't think you have a RF interference issue.

    There is also a 60 Hz humming noise from the grounding issue of electrical outlets, but I don't think you have this issue as well. But to be sure you can move your whole pc to a different location to eliminate the RF interference and 60 Hz cycle humming as your problem.

    https://www.youtube.com/watch?v=jSA2F1AwboU

    High latency problem is hard to diagnose, go through all the device drivers and see if there are updates.

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  5. JosephT71 9,215 Reputation points
    2022-07-12T15:44:41+00:00

    If both USB and 3.5mm has static noise, then it may be wifi router interference and bluetooth mouse interference.

    https://www.youtube.com/watch?v=V3YYpeJH2PY

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