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hp laserjet MFP M139e-142E

Anonymous
2022-07-28T00:01:02+00:00

i trying to get this on my desktop all in one. but it keeps telling to remove the virtual network to start the printer. still learning this computer. then it ask me for wps pin number dont know whtat that is or that off my router... my printer is HP Laserjetmfp m139e-142e series. it is wifi too no drivers for this one.

Windows for home | Windows 11 | Devices and drivers

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  1. Anonymous
    2022-07-28T00:40:33+00:00

    Good day! I'm Raniel, a Microsoft user like you. I understand your frustration regarding this issue and I'll do my best to help.

    Kindly run the printer troubleshooter first: Go to Start > Settings > System > Troubleshoot > Other troubleshooters Printer > select Run Troubleshooter.

    Close all applications that are running on the background and restart the print spooler:

    1. On you search bar, type "Command Prompt" and select "Run as administrator"
    2. On the command prompt window, type net stop spooler. If that doesn't stop the print spooler service, type "services.msc" > look for "Print Spooler" > right-click on it and select "Stop"
    3. Open file explorer and go to the location C:\Windows\System32\spool\Printers and delete all the files on that folder
    4. Go back to the command prompt window and type net start spooler and try to print again

    If that didn't work, another option is to reinstall the printer driver:

    1. Uninstall all printer software from your control panel
    2. Press Windows+R on your keyboard and type the command printui /s /t2 and press Enter
    3. Under the Drivers tab, select the printer driver and remove it
    4. Go to the Ports tab and delete all the printer manufacturer's printer ports
    5. Reboot your machine, then reinstall by getting the latest printer software and drivers from the printer manufacturer's product support website: https://support.hp.com/us-en/drivers/selfservic...

    You may also perform the additional methods on this article as well:

    https://support.microsoft.com/en-us/windows/tro...

    I hope this helps. Good luck!

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  2. Anonymous
    2022-07-28T01:12:09+00:00

    Hi ChristyStovall,

    No worries. Just let me know if the suggested methods fixes the issue.

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  3. Anonymous
    2022-07-28T01:10:14+00:00

    thanks but this printer dont have a drive. it runs off wifi . but i will tried tomm when i get home from work.... thank you for your help

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