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Screen Randomly Freezes and PC Restarts

Anonymous
2022-07-04T02:39:27+00:00

Hi, All,

I'm sort of at the end of my rope with this issue, as it's been going on for months. I've had the computer for around a year or so with no issues, and then a few months back every so often on start up my displayport wouldn't work--just no signal to my screens at all. Then, maybe a week or two into that, my screen started to randomly freeze (often with audio still working in the background) and then the computer would restart itself, with event viewer saying that the computer has restarted after a bugcheck. The crashes are at random. Sometimes I'll be gaming for 4+ hours with no issue, and then try to send an email and it'll crash. Sometimes I'm watching twitch or youtube. Sometimes I'm in a game. Time of day, amount of time on the computer, what I'm doing all vary. When I took it into a shop they couldn't get it to crash for 3 days. The only other consistent symptom on days the computer doesn't crash at all is that it's still a dice roll on whether or not my displayport would work on startup. Sometimes displayport just doesn't send any signal regardless of monitor used or cable type. The only way to get any signal to my monitors was to turn off the computer, unplug the cables, wait a few seconds, plug it back in, and see if it worked. Sometimes yes, sometimes no. More recently, since a clean Windows install, I haven't been having that specific issue with the displayport, but that could just be random luck and not actually a sign that the clean install did anything. As I said before, this has been going on for months now. I'll list my computer specs, and then all of the steps I've gone through so far, and my two most recent minidumps.

Computer Specs:
OS: Windows 10 x64 bit
1 TB SSD
Processor: Intel Core i7-10700 CPU @ 2.90GHz, 2904 Mhz, 8 Cores, 16 Logical Processors
GPU: NVIDIA GeForce RTX 3060
RAM: 16GB
PSU: 500W GD

Nothing is overclocked.

I use a Razer Deathadder v2 and Razer Blackshark v2 for mouse/headset and synapse to run it (I don't know if this is useful, I'm just covering my bases)

Two most recent minidumps:
Most recent 7/3/22: https://drive.google.com/file/d/1k7Sv73d9qq3hkh1eu3S-1P5OTQ9zLxXU/view?usp=sharing
Second most recent 6/30/22: https://drive.google.com/file/d/1jsC3zgkBQ9XLr5OaBhg5_UHlQSe-R8RD/view?usp=sharing

Things I've already done:

  1. Installed a new PSU
  2. Taken the computer to be checked by a shop (twice)
  3. Had hardware stress tested, and the memory checked with memtest both times--no memory issues, crashes, or overheating.
  4. Had a new cooler for the CPU installed by the shop (the only time they were ever able to get it to crash, they noticed the CPU was hot)
  5. Used DDU to uninstall drivers in safemode, and then clean installed new drivers (I have tried the 3 most recent drivers from Nvidia, and the bog standard ones that automatically get installed by windows all of which still produce the issue.)
  6. Clean install of Windows

Most everything I can find points to a driver problem, as, more often than not, event viewer points towards nvlddmkm and/or display drivers/GPU, but the aforementioned clean driver installs and clean windows install have done nothing to fix the issue, so I could be wrong. There's no consistent way to reproduce the crashes, I've tried multiple different drivers--the three most recent ones, and the factory driver. All have produced the same problem. Any information or help I could get would be greatly appreciated. It's been months of this and I'm seriously worried about the health of my computer. If the answer is "just buy a new GPU" I'll do that, but I'm worried it won't fix the problem.

Thanks in advance!

Windows for home | Windows 10 | Performance and system failures

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  1. Anonymous
    2022-07-05T23:47:57+00:00

    Souns good. I'll be here.

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  2. Anonymous
    2022-07-11T08:50:49+00:00

    Update: It's been about a week since I installed the new GPU and PSU and it looks like it was one of them--my bets are on the GPU. Either way, issues are fixed and my PC has been more stable than it has in a while. Thanks so much for the feedback and help y'all.

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  3. Anonymous
    2022-07-04T22:45:50+00:00

    Hi, Greg,

    A few updates:

    I ran a scannow in command prompt again out of due diligence, which found some corrupted files and replaced them. I've also received feedback from Nvidia Support that my PSU might not be strong enough for the card, and so have ordered a stronger one. Memtest showed no issues with my memory, and the hardware survived the stress tests no problem. No crashes during that.

    I'm also still getting the AUDIODG.EXE errors, but it might be worth noting that I can hear everything just fine. So I don't know why the error is popping up.

    Thanks so much for the help so far. I'll let you know if there's any crashes etc. today.

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  4. Anonymous
    2022-07-04T05:50:56+00:00

    Thank you, I really have been trying everything I can find. I'm telling myself this is a wonderful (if frustrating) learning opportunity.

    I've now updated the BIOS, Chipset, display, network, bluetooth, and USB drivers. We'll see if that--along with all the other updates, troubleshooting, and swapping to an HDMI cable--helps things.

    The diskcheck didn't turn anything up, but I'll let you know if memtest or the stress tests do anything tomorrow.

    Something I noticed while retrieving the diskcheck results: about once every hour or so I'm getting an AUDIDODG.EXE error. Obviously this isn't causing the computer to crash, soI don't know if this could be related to the issues I'm having or not. But, since it's an error that's popping up consistently, I thought I'd mention it. I've copy/pasted the event info below:

    Faulting application name: AUDIODG.EXE, version: 10.0.19041.1503, time stamp: 0xc40fe88f

    Faulting module name: THXSYSVAD2APO.dll, version: 1.2.6.0, time stamp: 0x5ed576b1

    Exception code: 0xc0000005

    Fault offset: 0x0000000000002d7b

    Faulting process id: 0x1fcc

    Faulting application start time: 0x01d88f65283a6375

    Faulting application path: C:\Windows\system32\AUDIODG.EXE

    Faulting module path: C:\Windows\System32\THXSYSVAD2APO.dll

    Report Id: 5d2c4154-d81c-4a55-83ee-0a2dc37525f7

    Faulting package full name: 

    Faulting package-relative application ID: 

    Any insight about this would be wonderful.

    -Dan

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  5. Anonymous
    2022-07-04T04:50:20+00:00

    Ok, so, obviously I don't have any results yet, but I'd like to just keep you informed of what I've done:

    I went ahead and did used DDU to do a clean install of the newest driver available from my GPU manufacturer again, I've switched to an HDMI cable, I've gone through the checklists and implemented the things that I hadn't already (for example, the BIOS is up to date.) All of my hardware and the RAM have been tested twice within the last few weeks with memtest etc. (the shop I took it to did this) I did a disk check recently and it turned up nothing, but I'll go ahead and do it again and let you know.

    A little more info:

    I've been using MSI Afterburner to keep track of temps and usage etc. for the past 3 weeks when gaming and idle, and nothing has turned up. In fact, the last time it crashed, my CPU and GPU were both sitting well within normal and comfortable heat levels.

    A quick question: my chipset driver says it's from 2006 (so potentially very outdated, although windows says the best drivers are installed currently) but I can't figure out who the manufacturer is to check if there's a more recent one. Under its properties and description it says "Manufacturer: Standard SATA AHCI Controller," which google tells me is provided by Intel. Is that correct?

    Again, thank you for this. I'll report back when I have results.

    Dan

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